Call Centre Executive - Collections

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.

We are recruiting a Call Centre Executive - Collections for our client, based out of their Dubai office.

Key Responsibilities:

• Debt Collection:
  • Initiate outbound calls to discuss overdue payments and convince them to make the necessary payments towards their overdue payments.
• Negotiation & Settlement:
  • Negotiate settlements for closure of liability 
  • Offer solutions and adjustments to assist customers in resolving their debts while meeting collection objectives.
• Record Management:
  • Log every contact attempt, including details of the conversation and outcomes.
  • Remove settled debts and deceased individuals from records in accordance with company policies.
  • Update customer records when debts are satisfied or agreements are reached.
• Customer Interaction:
  • Provide exceptional customer service during every interaction, maintaining professionalism and empathy.
  • Address customer inquiries and concerns related to their accounts and payment status.