الوصف الوظيفي
● Answering and relaying calls from patients and customers and addressing their needs appropriately.● Booking, rescheduling, and cancelling appointments as per each patient’s convenience● Ensuring customer satisfaction and following up on resolving patients’ complaints.● Reporting to superiors about the customer reviews/feedback received.● Being up to date about the prices, offers and doctors available at the clinics.● Providing clear and correct information to the customers according to requirement.● Communicating the availability of alternate doctors, procedures, and facilities in various clinics.● Responding to website chats and meeting the needs of online customers.● Managing communication with customers via social media platforms like Whatsapp, Facebook and Instagram.● Making follow up calls/sending emails to prospective customers to update them on the newly joined doctors & latest promotions.● Simplifying interfacility communication in relation to the availability of doctors and services.● Recording and recognizing the trend of calls to duly inform the management.● Preparing reports as required by superiors.● Handling calls efficiently without impeding quality of service.● Maintaining a calm and professional demeanor when interacting with customers or colleagues.
