حمّل تطبيق بيت.كوم

حمّل تطبيق بيت.كوم لإدارة مراسلاتك الفورية مع خبير التوظيف

أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

Carry out relevant duties of managing incoming and outgoing calls as per the assigned schedule.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Keep the customer interested in the features and utility of a product through effective telephonic communication.
Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
Maintain necessary call log details using the latest technology available in the company's cloud or digital database.
Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.

Previous experience in a customer support role.
Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
Ability to multi-task.
Fluent command of computer technologies and basic operations for conducting the assigned tasks productively.
Refined communication skills with an ability to persuade customers.
Portraying a positive outlook towards suggestions from the management related to required improvements.