About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About the role
Responsible for supervising the day-to-day operations for the pool and restaurant in absence of the F&B Outlet Manager. To assist Restaurant General Manager in ensuring all staff adhere to Four Seasons standards.
What you will do
Main Duties/Description:
1. The ability to be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons.
2. Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.
3. Be knowledgeable about service techniques and culinary terminology to train staff and sell products to customers and patrons.
4. Observe physical condition of facilities and equipment and report to the Manager the recommendations for corrections and improvements as needed.
5. Maintain Symphony (POS) system according to menu changes.
6. Use Avero reports to analyse performance and adjust to maximize revenues according to guest preferences.
7. Work harmoniously and professionally with colleagues
8. Be able to manage the services in the outlet under his/her direct responsibility.
9. Assist with set-up and cleaning of operational areas.
10. Be well versed in the working knowledge of division operations as well as Four Seasons Cultural and Core Standards, policies and standard operating procedure.
11. Plan schedules & ensure high employee performance.
12. Supervise and motivate the teams under his/her responsibility always promoting the ‘golden rule’.
13. To ensure Health & Safety alongside good hygiene practices are maintained.
14. Liaise with Housekeeping, Engineering and Purchasing in particular to maintain cleanliness, all in working order and supplies at hand needed to operate the outlet.
15. Assist in creating action and training plans around the Employee Engagement Survey (EES) as well as in relation to the Guest Comment Ratings inclusive of Coyle and Leading Quality Assurance (LQA) reports.
Standard Duties:
1. To provide a friendly and professional service that always exceeds guests’ expectations.
2. To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
3. To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.
4. To report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
5. To comply with local legislation as required.
6. To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.
7. To respond to any changes in the division as dictated by the needs of the industry, company or hotel.
8. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
9. To conduct and attend training sessions as outlined.
10. Perform other tasks or projects as assigned by the Director of Food & Beverage or F&B Outlet Manager.
11. Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.
12. Conduct and attend training sessions as outlined.
What you bring
• A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand
• Proficient in English (speaking, reading, writing)
• Excellent interpersonal, verbal, and written communication skills
What we offer
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• and so much more!