Location: Sharjah, AE
Job Purpose
Acts as Air Arabia’s ambassador; strives to achieve customers’ loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers’ experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company’s adopted policies and procedures.
Key Result Responsibilities
Conduct: - Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends “Briefing” to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
Safety Measures:
- Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
- Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
- Administers first aid to passengers where necessary.
- Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
Customer Service:
- Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft log book as per Air Arabia and GCAA/CAA adopted procedures.
- Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
- Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
- Contributes to maximizing on-board revenue and “Charity Cloud” program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
- Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
Important Requirements
Age: Between 20 to 33 years Minimum Height: 160 cm (Female), 168 cm (Male) Weight: To be in proportion to Age and Height Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform Medically/ Physically fit to perform Cabin Crew duties Ability to swim with aid of a flotation device
Qualifications (Academic, training, languages)
Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus. Training in First Aid, Safety and Emergency Procedures are an added value. Fit to fly, has good general health, no serious medical conditions or chronic diseases. Proficient in Microsoft Office. Language: Must be fluent in Written and Spoken English.
Work Experience
Fresh graduates are encouraged to apply for this role. Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value. Active cabin crew license is an advantage. Capable of working in shift pattern and for extended working hours. Shows high flexibility and adaptability to frequent changes and busy schedules. * Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
