الوصف الوظيفي
About Jumeirah & the Hotel:Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning spa featuring an extensive menu of specialised treatments and exclusive products from all around the world. In addition, guests can utilise a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 metres of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018. About the Job:Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service Must possess extensive knowledge in F&B Service and answer all queries associated with it. Provide proficient and professional Food & Beverage service to the guests by meeting and where possible, exceeding their expectations About you:Key Responsibilities Ensure hostess desk/door is always manned so that all guests receive a friendly & prompt welcome Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP Actively usesthe standards detailed in F&B Enquiry/ Booking checklist when taking Restaurant enquiries or bookings Greet guests, and escorts them as required. Must familiarize with the menu to answer guest’s queries Ensure that all complaints are promptly attended to and check with the guest for Feedback. Maintain knowledge of all in-house services as well as local information and must be able to assist guests as per their enquiries Identify guest’s needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information in line with Heart of Jumeirah. Inform staff on next shift about special needs or as necessary Maintain working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift Answer telephone within 3 rings using the JI Standard script and respond professionally Capture all guests source data with utmost accuracy (in-house, residents, outside tourist, BU) and consolidate per shift. Responsible for the collection and input of any relevant guest history in profile Complete cleaning, opening & closing checklists when instructed by senior colleagues. Assist in recording inventories/ stock-takes as required Ensures that all menus, wine lists and dock presenters are clean and in top condition Maintain the privacy of all guests by following strict confidentiality and non-disclosure protocol Attend all training sessions and meetings on a consistent and regular basis Any other duties as may reasonably be requested by the management and reporting manager Ensure adherence to departmental policies, HSE processes, standard operating procedures, Jumeirah grooming standards and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellenceQualifications Essential Highschool diploma or Secondary education Desirable Degree/Diploma in Hospitality IndustryCompetencies Technical Competencies Microsoft Office (Basic Knowledge) Micros, Epicure Restaurant Reservation system Language Competencies Proficient in English (Read/Write/ Speak – Essential) Proficient in additional language (Preferred: Read/Write/Speak)Behavioral Competencies Emphatic, Courteous and Polite Proactive approach to assist guests displaying positive body language Team Player, Pro-active listener Strong Organizational skills Respects values and cultural difference Strong Customer service orientation and ownership Reflect professional image in line with Jumeirah grooming standardsExperience 1-2 years’ experience in guests service-related work in a 5-star hotel in Casual/All Day DiningAbout Benefits:We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality.
