GTECH Information Technology is a results-driven digital agency delivering cutting-edge solutions across web, mobile, marketing, and immersive experiences. We also operate PurpleRock, an infrastructure-focused MSP, and are actively expanding across the UAE and Saudi Arabia. Our clients include Fortune 500 companies and leading government and private sector entities.
We’re now seeking a Business Operations Manager to work closely with our Managing Director and leadership team to streamline execution, scale internal systems, and unlock founder time to focus on strategic growth.
This is not a typical operations role. We’re looking for a proactive, system-thinking, cross-functional executor who can act as a Chief of Staff–style operator—someone who thrives on solving operational bottlenecks, building processes, and ensuring that what gets started, gets finished—without the need for micromanagement.
If you’ve worked in high-growth environments, directly supported leadership, and understand how to translate vision into repeatable execution, we want to talk to you.
Key Responsibilities
Process & System Development
• Own and document Standard Operating Procedures (SOPs) across business units
• Identify and fix operational inefficiencies in how we scope, deliver, and support projects
• Manage and optimize internal tools (Asana, Shared Drives, CRMs)
Cross-functional Execution
• Coordinate between design, tech, sales, and delivery to ensure alignment and accountability
• Track project progress and internal initiatives; ensure deadlines are met
• Manage internal check-ins and business rhythms: Weekly/Monthly reviews, team syncs
Founder Enablement
• Act as a force multiplier to the MD: own tasks, prioritize inputs, and follow through
• Draft communications, manage ad-hoc internal projects, and help set KPIs
• Help build a scalable company by reducing the founder’s operational load by 50%
Reporting & Insights
• Build and maintain simple dashboards for project status, sales pipeline, and KPIs
• Prepare weekly and monthly reports for leadership
• Identify metrics that matter and align teams to hit them
What Success Looks Like in 6 Months
• SOPs are live across departments and adopted by the team
• Proposals and internal projects run smoothly without MD intervention
• Teams are aligned, deadlines are met, and founder time is focused on strategy
• Key processes are documented, delegated, and measurable
• Internal communications and reports run on autopilot