1. Contribute to the analysis of the strengths and weaknesses of the relevant procedures, regulations and identify opportunities for development within the system of work in line with the development of the business sector.
2. Support in preparing development to improve business performance and customer satisfaction.
3. Developing business areas of improvement with the main results, which contributes to the development of the operating performance of the related works.
4. Follow up and supervise the performance of the passenger transport sector according to specific business needs.
5. Develop and strengthen relationships with operators of the passenger transport sector by contributing to the development of operational procedures for the sector.
6. Review, analyze evaluation results and identify possible areas of improvement in line with business and market needs in order to further department goals.
7. Identify the gaps of the business sector in the field of passenger transport with a view to developing operational frameworks.
8. Provide necessary support to client departments by conducting effective analysis andassessment as needed.
9. Define core competency development and facilitate new standards and means of work that is necessary to support client departments.
10. Contribute to the review and development of operational plan to ensure that resources are aligned with organizational objectives for the implementation of the flexible business strategy.
11. Follow-up on the main performance indicators of the business operations to transport passengers to achieve the best performance.
12. Conducting field visits to partner sites in order to strengthen relations and adopt best practices related to the transportation sector.
13. Assistance and support in the development and revision of governance framework models that define, regulate and govern the relationship and level of service provided (SLA) by client and its partners in accordance with best practices and strategic directions.
14. Contribute to identifying the required aspects of business responsibilities and taking action to ensure compliance with HSE standards.
15. Support in conducting research to identify improvement opportunities and develop performance data.
16. Perform other related duties and responsibilities associated with the position.