Branch Teller and Service Officer
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International Wealth and Premier Banking, HSBC’s new global business, aims to provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients.
We are currently seeking an ambitious individual to join our International Wealth and Premier Banking team, working together with colleagues to define, manage and achieve divisional business targets.
In this role, you will:• To contribute to the Bank’s business operations and goals by providing consistently high quality Branch Operation services to the Bank’s customers. • Safeguard the bank’s interest by ensuring prompt process of payments through UAE Central Bank and other payments.• Significant volumes of transactions are for large amount and hence their processing with appropriate authorisation and controls is critical. Special Printed cheque book requests are handled as per the procedure. Ensuring all HSBC NET / Collection Cheques are handled as per the procedure. To assist customers by effectively dealing with their enquiries pertaining to delivery items of all types. Contributes to maintain a high level of customer service by providing prompt accurate and efficient response to all snags related to remittance, Central bank payments, all inward and outward special clearing cheques. Scanning the cheque’s deposited over the counter in ICCS system and effectively manage customers bank account tools delivery process. • Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types. Accept and handle agreed volume of work thus contributing to the achievements of the department’s performance target. Contribute to the Bank’s business objectives and goals by providing personalized effective service while ensuring full compliance with FIM and other procedure manuals including instructions issued from time to time.• Receive cheque returns sent by Clearing and other branches for accounts pertaining to respective Branch. Delivery of Cheque returns (GBM, CMB / WPB) to the customers as per procedure. Notifying WPB customers for returned cheques and updating in SFE. Ensure EOD balance of physical cheques as per ICCS system. Records are being sent for scanning to be filed and indexed under Filing.• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets in a manner which is personalized, effective and efficient while ensuring full compliance with FIM and other procedural manuals including, audit and other instructions issued from time to time.• The jobholder is required to exercise due diligence and vigilance at all times. Understand and contribute to the objectives of the Bank’s group strategy—Managing for Growth.