Summary
Created by Frédéric Boucheron in 1858, Maison Boucheron has evolved through four generations of direct descendants. A visionary designer and the very first of the great contemporary jewellers to open a boutique on Place Vendôme, Boucheron still embodies absolute excellence in Jewellery, High Jewellery and Watchmaking today. The Boucheron style, free and daring, never ceases to invent the classics of tomorrow.
Job Description
YOUR ROLE
As part of the Boucheron team you will train sales associates across the region to develop Maison, Product, Technical knowledge and selling skills to enrich the client journey & experience and improve retail performance. On the floor follow up of the trainings shared to ensure implementation. Encourage and establish learning culture in boutiques through floor training & coaching sessions.
YOUR MISSION
- Roll-out training programs as per training calendar (onboarding of newcomers, product & client experience training).
- Assess the teams’ skills, performance & individual learning needs and align with line manager and partners on short, mid & long-term training and development plans.
- Analyse Mystery Shopping & “Voice of the client” results to identify and work on areas of development to meet set objectives.
- Contribute to defining the training calendar based on learning needs and strategy for the Middle East.
- Support in-boutique teams with on the floor trainings & field coaching to enhance client service, storytelling & selling techniques in accordance with the Boucheron way.
- Coordinate on the translation of training materials and the organization of training events.
- Follow up with the team on completion of the modules on the E-learning platform.
- Conduct and extract all necessary training reports in a timely manner.
YOUR PROFILE
- Minimum 3 years of related work experience with minimum 2 experience in the luxury industry
- Strong facilitation, interpersonnel and communication skills
- Coaching mindset
- Computer literacy
- Demonstrate ability to influence, strong follow-up skills
- Will to travel frequently
- Reliable team player, accountable for delivering results
- Language proficiency in both English and Arabic is a must
- Retail experience is a plus
We believe in the richness of perspectives and backgrounds. We create for and with this diversity, and recruit without consideration of gender, age, nationality, culture, disability, religious beliefs, or sexual orientation. Gender parity and equal opportunities are our priorities.
We strive to create an authentic environment together, which supports the physical and emotional well-being of every employee, where everyone has the freedom to fully realize their potential.
Job Type
Regular
Start Date
2025-05-05
Schedule
Full time
Organization
KERING MEA
