Boat Rental Specialist (Personal for employer)

Position Summary:
The Boat Rental Specialist is responsible for managing all aspects of boat rental services, including reservations, customer relations, and ensuring a seamless experience for clients. This role requires strong communication skills, attention to detail, and a passion for boating and hospitality.

Key Responsibilities:

1. Customer Service & Relations:

• Assist customers in selecting the right boat for their needs and preferences.
• Handle inquiries via phone, email, or in person regarding boat availability, pricing, and services.
• Provide detailed explanations of rental terms, safety procedures, and area navigation guidelines.

• Manage boat rental reservations, cancellations, and schedule adjustments using the booking system.
• Ensure timely communication with customers about their rental details and requirements.

• Conduct pre- and post-rental inspections to ensure boats are clean, operational, and well-maintained.
• Coordinate with maintenance teams for repairs and regular servicing of the fleet.

• Ensure customers meet the requirements for renting (e.g., boating licenses, age restrictions).
• Provide safety briefings, equipment demonstrations, and instructions for using life vests and other safety gear.
• Maintain compliance with local marine laws and regulations.

• Process rental payments, deposits, and refunds.
• Maintain accurate records of daily transactions and prepare reports for management.

• Promote boat rental services through social media, events, and partnerships with local tourism agencies.
• Upsell additional services such as guided tours, fishing gear, or catering.

• Address and resolve customer complaints, emergencies, or on-water issues promptly and professionally.
• Coordinate with rescue or emergency services in case of accidents or breakdowns.

Qualifications:

• High school diploma or equivalent; a degree in Hospitality, Tourism, or Marine Studies is a plus.
• Proven experience in customer service or the hospitality industry, preferably in boat rentals or marine services.
• Knowledge of boating, navigation, and marine safety regulations.
• Proficiency in using booking systems and basic computer applications.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.