Bid & Solutions Manager - Fire & Rescue Services
Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".
Your Opportunity
As a Bid & Solutions Manager, you will be responsible for the end-to-end management of Serco’s bid pursuits throughout the entire bid lifecycle, win theme development / refinement, pursuit strategy, competitive analysis and black hats, solution development and critical reviews forming key components of this role, particularly in the Emergency Response Services domain including Emergency Services Delivery (Fire, Medical, Security), Training and Consultancy.
The successful candidate will be proactive, positive, innovative, customer focused, responsive and able to develop and sell tailored solutions and consistently deliver results.
This role will be predominantly based out of the UAE with regular travel to KSA (and other GCC countries) required.
Key Accountabilities
- To lead and motivate high performing bid teams, in accordance with Serco’s governing principles, with an expectation to be competitive, compliant and win.
- Effectively lead the right resources including Finance & Commercial, HR, Solutions Development and Supply Chain.
- Lead, create and implement winning bid strategies to secure growth for Serco’s regional business in the Emergency Services domain.
- Manage a diverse range of stakeholders – both internal and external; with a key focus on key identified client accounts and opportunities.
- To lead the strategic development of bids to ensure a persuasive, commercially competitive offering that fully reflects customer requirements.
- Ensure development of competitive and sustainable bids within approved Serco business parameters.
- Responsible to ensure all bids comply with RFP requirements and are technically compliant.
- To deliver high-quality bids on time and within budget & create and implement bespoke project plans to ensure the delivery of bid requirements on time
- Monitor bid progress against plan with key accountability for escalation and decision making for identified bids / projects.
- Produce initial bid budget and subsequently track and manage spend within approved allocations.
- Resource and team management within allocate projects management of external contractors (where required).
- Involvement and ownership (where identified) of Serco’s key accounts in region and work closely with account team and customer.
- Drives key account knowledge into the bid process and utilises insights into price levels required to secure work into the bid process.
- Early bid preparation including developing win strategy and green hats.
- Accountable for MS Dynamics pipeline data accuracy and bid updates for internal reporting.
Specific Requirements
- 4 years+ of managing complex bids and project processes.
- Excellent communication skills including relationship development and stakeholder management; individuals will be confident and articulate in all communications across the business.
- Highly developed written skills and ability to critically review others work
- Ability to think strategically and balance long- and short-term priorities and have the ability to solve problems and issues in a timely manner
- Understand and interpret customer needs to deliver strategic competitive and innovative tender responses
- Demonstrates reasonable commercial acumen and ability to gather information to support commercial decisions.
- Working within a successful organisation(s), ideally in a service-based, government / quasi-government contracting space.
- Built and lead successful winning bids valued at GBP 5m+ per annum
- Programme / project management experience and considerable involvement in a bidding / transition / operation environment
- Experience of working within an Emergency Services environment either operationally, business development or bidding with transferable skills to the bidding / business growth domain
- Knowledge of the following components of a Fire & Rescue Services solution would be desireable:-
- Emergency Response: development of workforce solutions for the response to emergency calls such as fires, disasters or rescues.
- Fire Prevention and Education: understanding of fire safety inspections, enforcing fire codes and educating the public about fire safety and prevention measures.
- Training and Development: understanding of continuous training and development requirements for Emergency Services personnel aligned with regulatory requirements and industry standards.
- Equipment and Resources: knowledge of firefighting equipment, vehicles and other resources necessary for the fire and rescue operations.
- Planning and Strategy: knowledge of strategic plans with regards to disaster preparedness planning, resource allocation and performance management.
- Collaboration and Partnership: knowledge of other emergency services, government agencies and organisations required to coordinate responses and share resources.
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
- Competitive monthly pay and allowances that are commensurate with the role and industry standards
- Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
- We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
- We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
- We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
- We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
- As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.
