Bellman (Russian Speaker) - FIVE Palm Jumeirah

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. 

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Bellman (Russian Speaker)will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A proven track record in the dynamic Hospitality Industry.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
• The ability to focus on Guests’ Needs, with a calm and courteous attitude that reflects the ‘Vibe at FIVE.’
• Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  
• Impeccable communication skills, both verbal and written, with fluency in Russian and English (Additional languages are a Plus).

Key Responsibilities

• Extends a warm and hospitable Welcome to Guests, embodying the ‘Vibe at FIVE,’ while ensuring their needs are met promptly and efficiently.
• Escorts Guests to their Rooms, acquainting First-Time Visitors with the offerings of the hotel.
• Offers in-depth Explanations of Facilities within Guest Rooms, aiming to enhance their comfort throughout their Stay.
• Addresses Guest Requests with poise and efficiency, promptly referring Specialised Queries to relevant FIVE Tribe Members.
  
• Safely handles and stores Guest Luggage, maintaining a ‘FIVE-Styled’ level of Care and Consideration.
• Maintains a polished and organised Luggage Storage Area, reflecting the meticulous Standards at FIVE.
• Collects luggage from Guest Rooms and stores them securely until the Guest Departs.
  
• Stays updated on the exclusive Products and Services offered at FIVE, as well as provides valuable insights on Local Attractions and Business Amenities that may pique Guest interest.
• Proactively offers Assistance to Guests who are seen carrying their Luggage on their own, or other Guests who may need Support.
• Adheres to stringent Cleanliness and Quality Standards in the luggage storage room.
  
• Engages in ongoing Training and Development Opportunities as recommended by Senior Management, embodying the distinct ‘FIVER’ ethos of Proactive Leadership.
• Demonstrates a Comprehensive Understanding of and adherence to the hotel's policies concerning Fire, Hygiene, Health, and Safety, reflecting a Next-level commitment to Guest Wellbeing.
• Familiarises themselves with all pertinent Company Documentation, with a particular emphasis on the Operational Standards Manual for the department.
  
• Executes a seamless handover during Shift Changes, ensuring a Smooth Transition in providing Sensational Service.
• Embraces any additional Responsibilities or Tasks as delegated by the Supervisor or Manager.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com