Key Responsibilities:
• Staff Management:
• Supervise salon staff (hairstylists, beauticians, receptionists, etc.).
• Schedule shifts and manage employee work hours.
• Train, mentor, and evaluate staff performance.
• Handle any personnel issues, conflicts, or complaints.
• Customer Service:
• Greet and assist clients, ensuring their needs are met and they have a pleasant experience.
• Resolve customer complaints and issues effectively.
• Promote services and products to clients.
• Ensure client satisfaction through high-quality service delivery.
• Salon Operations:
• Oversee the cleanliness and organization of the salon.
• Ensure proper hygiene and safety standards are maintained.
• Monitor inventory levels of products and supplies and ensure timely reordering.
• Manage the booking system, making sure appointments are scheduled efficiently.
• Financial Management:
• Assist with budgeting, controlling expenses, and increasing profitability.
• Promote sales of services and retail products to clients.
• Marketing & Client Relations:
• Develop promotional campaigns to attract new clients.
• Build and maintain strong relationships with clients.
• Handle client inquiries and ensure follow-ups for future bookings.
• Health & Safety Compliance:
• Ensure all equipment is sanitized, and health and safety protocols are followed.
• Administrative Duties:
• Assist in developing and implementing salon policies and procedures.
Qualifications:
• High school diploma or equivalent (some may require a degree or certification in cosmetology or business management).
• Proven experience in the beauty industry, preferably in a supervisory role.
• Strong leadership and communication skills.
• Excellent organizational skills with the ability to multitask.
• Knowledge of salon equipment, products, and services.
• Customer-focused with strong problem-solving abilities.
Skills:
• Leadership and team management.
• Customer service excellence.
• Financial and inventory management.
• Ability to manage stress in a fast-paced environment.
Working Conditions:
• Full-time
• Physically demanding due to standing for extended periods and handling salon equipment.
• Fast-paced, customer-facing environment.
A Salon Supervisor/manager plays a crucial role in ensuring that the salon runs smoothly, delivers excellent service, and meets business objectives.
Job Type: Full-time
Application Question(s):
• arabs or russsian nationality
Language:
• native arabic, good in english (Required),
.