ABOUT THE COMPANY
AZADEA Group is apremierlifestyle retail company that ownsand operates more than 40 leading internationalfranchise concepts in fashion and accessories, food and beverage, home furnishings,sporting goods, multimedia and beauty and cosmetics across theMiddle East and Africa spreadacross 13 countries overseeing more than 700 stores.
JOB PURPOSE
The Beauty Advisor - KIKO is responsible for enhancing customer experience, driving sales, and achieving business KPIs aligned with the brand's strategy.
RESPONSIBILITIES
-Provide exceptional service by greeting and assisting all customers with appropriate behaviours tailored to meet their needs. Maintain brand standards in attitude, appearance, and makeup application.
-Meet customers' needs by effectively cross-selling products.
-Keep management informed about any issues that need resolution to enhance customer experience and achieve desired results, including trends, stock availability, and store tidiness.
-Contribute to maintaining qualitative standards by arranging merchandise, replenishing inventory, stocking shelves, ensuring proper housekeeping of the store, and upholding quality standards for customer care aligned with the brand's expectations.
-Remain informed on market trends on a consistent basis.
-Ensure adherence to the brand’s standards as outlined in the Store Book and clarified by store managers.
-Deliver on business goals set by the store manager, focusing on customer experience quality, achieving sales targets, and KPIs.
LANGUAGE & TECHNICAL SKILLS
Language Proficiency
-Fluency in English.
Specific Expertise
-Knowledge of beauty products especially particular lines of cosmetics.
EDUCATION
High school degree.
Bachelor’s degree is a plus.
EXPERIENCE
Zero to one years of experience in Retail, or a similar role.
BEHAVIORAL COMPETENCIES
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skillful use of resources and support to deliver efficient, high-quality work.
Ensures Accountability
Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.
Self-Development
Actively seeks new ways to grow and be challenged using both formal and informal development channels. For example, takes advantage of available opportunities to update knowledge, skills, and abilities and to apply them on the job. Seeks guidance concerning opportunities and resources for continuous learning and development.
Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.