Location: Dubai, AE
Follow instructions given by the role's immediate superior regarding duties and obligations assigned before and at the end of each shift. Check that one's service station is well equipped and prepare tables following the established standards and according to the type of service.
Take part in the briefings held at the beginning of each shift to receive information on staff absences, VIPs, groups, events, general comments and to exchange opinions.
Offer a consistently warm, professional welcome and farewell to guests and clients on their arrival at and departure from the catering area, maintaining impeccable posture and presentation at all times.
Greet clients politely and tell them one's name, informing them that you will be in charge of serving them.
Mix drinks according to recipes.
Check identification of customers, to ensure that they are of legal drinking age.
Clean bars, tables, and work areas.
Maintains bar stock in accordance with established standards.
Take drinks orders accurately, checking requests with clients to prevent confusion. Offer specialities, wine service and make drink suggestions to increase sales.
Serve drinks as soon as they are ready. Any drinks that are not to the client's satisfaction should be removed immediately. If it is a simple matter, return the drink to the bar. If it is a more important issue, inform the supervisor immediately.
Take care when carrying prepared orders to avoid accidents and to meet safety standards at all times.
Have the bill ready when requested and strictly follow set procedures for collecting payment for bar bills, depending on the method of payment.
When clients make to leave, and if time permits it, pull back their chairs and say goodbye thanking them for their visit, inviting them to return.
Arrive for work on time and follow hotel policies and procedures on matters of discipline, presentation, working hours, transit areas and safety standards as set by the hotel.
Attend departmental meetings and participate in training programmes for the role on an ongoing basis.
Carry out all instructions and tasks assigned by the position’s immediate superior, as well as any other responsibilities as required by the role.
Perform other duties as assigned.
Must have at least 1-3 years’ experience
High School Degree or Equivalent
Excellent people skills
Strong English communication
Professional appearance
Ability to tackle a variety of problems
Attention to detail
Attentiveness and patience for customers
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
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