Bar Manager

Bar Manager/Assistant Bar Manager

Bar Manager/Assistant Bar Manager

About the job Bar Manager/Assistant Bar Manager

JOB TITLE:

Bar Manager/Head Bartender

POSITION TYPE:

Full Time

REPORTING TO:

General Manager

OBJECTIVES:

Supervise and control the running of the bar in line with our Mission Statement, Cycle of Service and within the financial targets set by the Company.
To supervise the preparation of the bar, including all necessary mise-en-place for service.
Serve customers in a professional, efficient, and courteous manner.
To recruit and train the bar team including the Head bartenders, bartenders, and bar backs.
To treat our guests like Superstars!

DUTIES:

Oversee the service of beverages within the bar and Lounge areas, along with food service and maintain overall responsibility for beverage service.
Take responsibility for stock control, including ordering, acceptance, maintenance of stock levels and stock rotation, and return of any sub-standard items.
Report and liaise regularly with the General Manager regarding departmental performance and ensure he is informed of any relevant information or issues.
Perform a duty manager role while on shift when required, taking sole duty management responsibilities for the venue and dealing with any issues that may arise during shift.
To ensure all members of the bar team follow our Cycle of Service at all times.
To ensure that bar team members are reporting for duty and that the bar is adequately staffed.
Ensure breaks are organized in accordance with fluctuations in the volume of business.
To liaise with customers regarding special functions and events.
To ensure that bar mise-en-place is impeccable, and that bar counter and lounge area are set correctly prior to service.
To ensure that bar back and coffee areas have their correct mise-en-place.
To ensure that faults and defects are reported to maintenance and actioned without delay.
To maintain high standards of morale and personal appearance of all staff.
To ensure fair and equitable discipline, complying with company policy / regulations.
To investigate and action the causes of staff grievances.
To be aware of all statutory regulations affecting safety and ensure that any safety hazards are rectified.
To ensure that all stocks and supplies are timeously requested, correct stock levels maintained and stored under optimum conditions.
To ensure regular stocktaking of all operating equipment at specified intervals.
To ensure that operating equipment is used properly and not abused, e.g. serviettes and waiters' clothes used for cleaning, correct use of bar equipment.
To ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information.
To hold regular On-the-Job training sessions to ensure that staff can perform their duties correctly and effectively.
To give feedback about guest complaints and comments.
To maintain a high degree of interest in self-development.
To clean agreed designated areas, in accordance with laid-down procedures, morning /evening routines and hygiene requirements.
To ensure bar stock and equipment is ordered and received as required and ensure damaged equipment is exchanged for usable items.
To set bar stations to laid-down standards, ensuring that all equipment used is clean, undamaged and in a good state of repair.
To be totally familiar with the composition of all menu items.
To serve food and beverages in accordance with laid-down standards, but above all in a professional and courteous manner.
To ensure that customers are correctly charged. Present the bill and take payment from the customer, in accordance with the procedures of the establishment.
At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.
To attend to customer complaints satisfactorily.
To be continually aware of, and maintain, the highest standards of personal hygiene and ensure that any subordinate staff adhere to this as well.
To attend meetings and training courses as required.
To consistently ensure that a staff briefing is held daily at the agreed time.
To adhere to the local municipality hygiene requirements.
To ensure that the food delivered to the tables is always of the highest standard and quality.
To conduct annual staff appraisals without fail.
To conduct staff, end of probation period review as per the local employment laws and agreed timelines.
To maintain internal staff files with training documents, appraisals, and any other relevant documents.
To take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes.
Ensure any suspicious packages or parcels reported to management are assessed and reported without delay to the relevant authorities.
To act as a positive ambassador for the business.
* Carry out any other reasonable request asked by Directors.