Set-up the bar, including but not limited to: daily cleaning of all bar areas, equipment, dishwasher, stock up fridges and stations, prepare mise-en place prior the start of each shift.
Assist with stock count and, at all times, ensuring the restaurant has adequate supplies for the shift, including all crockery, glassware, cutlery, condiments, fresh fruit and herbs, etc.
During service, prepare hot drinks to the required standard, clean coffee machine and all hot drink equipment, replenish stations when required and wash utensils, glassware and crockery after each use.
Ensure the stations and the bar area are of utmost cleanliness throughout service.
Assist in setting up the bar for any special or private events as per briefing.
Etiquette with guests: Refer to all guests as ‘Sir’ or ‘Madam,’ always allow a guest right of way, assist guests with requests, when serving food and beverage ladies must be served first, if you are not able to assist a guest with their query ensure the guest is attended to by a Head Bartender or Manager.
Alert the Head Bartender or Manager of any spillages, challenging guests, intruders in the restaurant / building, etc.
Attend to bar guests at all times, regularly providing feedback to Managers, ensuring every guest has received the brand experience and immediately inform Managers should a guest not be content with their dining experience.
Take the initiative to study and learn all menus and attend food and beverage training to understand the ingredients and cooking/creation method of each dish/beverage to be able to describe these to the guest when required.
Attend training session and read training notes to continually further your skills and knowledge.
Maintain a good rapport and working relationship with all staff and suppliers.
Provide a courteous, professional, attentive, and efficient service at all times with customers, staff and suppliers alike.
Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all equipment of an operational nature.
Have a complete understanding of the restaurant operation, and respond to any changes in the restaurant function as requested by the Manager.
Attend and contribute to all staff briefings/meetings and other related activities.
Support new recruits through on the job training.
Maintain a high standard of personal appearance, and as per the personal presentation policy, and report for duty punctually, wearing the appropriate attire.
Undertake and carry out any other reasonable roles and responsibilities as requested by the Manager.
Be vigilant and take responsibility for the security of the restaurant premises and properties.
Attend any training or re-training sessions on the above areas, as required Ensure the highest standards of personal hygiene are maintained by all staff members.
Skills & Qualifications:
A few years of experience working as bar back in a luxury hotel/resort
Fluent proficiency in English and excellent communication skills. Additional languages will be an advantage
Able to multi-task and work under pressure in the busy operations
