The Banquet Captain at InterContinental Abu Dhabi is responsible for overseeing the service delivery of all banquet events. The role involves leading and managing a team of banquet servers, ensuring the seamless execution of events, maintaining high standards of service, and ensuring guest satisfaction throughout the event.
A little taste of your day-to-day:
Every day is different, but you’ll mostly do:
- Lead the banquet team in preparing, setting up, and executing events according to client and hotel specifications, ensuring timely and efficient service.
- Supervise and motivate banquet staff, ensuring they are briefed on event requirements, service standards, and guest expectations, and provide on-the-job training.
- Ensure all guests' needs are met by overseeing service quality, responding to inquiries, and handling concerns promptly to ensure satisfaction.
- Act as the main point of contact between the banquet team and other departments (e.g., kitchen, audio-visual) to ensure smooth event execution.
- Oversee event setup, ensuring alignment with client requirements, including table settings, decorations, and special requests, and manage post-event breakdown.
- Ensure food and beverage service is executed in accordance with hotel standards, including timing, presentation, and guest interaction.
- Proactively identify and address issues during events, handling guest complaints or requests in a professional manner.
- Ensure all required service equipment, linens, and supplies are in stock and in good condition, and assist with inventory coordination.
- Adhere to health, safety, and hygiene standards during events, maintaining a clean and safe environment for both guests and staff.
- Complete post-event paperwork and provide feedback to management on the event's success, including any challenges and suggestions for improvement.
What we need from you:
- A high school diploma or equivalent; a degree in Hospitality Management or related field is an advantage.
- Minimum 2-3 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel or high-end banquet setting.
- Ability to work under pressure and handle multiple tasks simultaneously
- Proficient in using event management and reservation systems
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
