AVP- Personal Lending Products

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Purpose:

• Main objective of the role is to build and enhance the personal loans product to provide seamless experience to our customers. Identify opportunities within the portfolio as well as acquisition to create a sustainable personal loans business.
• Regular tracking and monitoring of the different segments of customer base for profitability and health of the portfolio
• Work continuously on improving product propositions and processes
• Build and implement different acquisition strategies with specific targeting to various customer segments
• Facilitate various campaigns to drive loan growth maintaining required product margins
• Regular benchmarking of competition and identify best practices across the world
• Continuously provide analysis of product and portfolio performance and recommend areas of improvement.

Responsibilities:

Product Management:

Continuous product development keeping abreast with market trends

Build innovative products in line with best available across various markets

Adopt best practices through regular benchmarking of competitors

Engage with various stakeholders mainly distribution, credit, operations etc to improve policies and processes

Portfolio Management:

Continuous monitoring of various portfolio KPIs: ENR, NIM, COR, GII, FTP etc

Align campaigns with customer focus in mind and balance with product profitability

Always find ways to improve acquisition and retention

Facilitate the delivery of product campaigns as part of the annual calendar, as well as other campaigns designed to support business growth

Process improvement and digital enablement:

Partner with various consumer banking teams and Customer Experience on process improvement and transformation initiatives

Drive customer value as Product Manager – directly engage with internal and external stakeholders to deploy onboarding and customer engagement solutions – acquisition journeys, mobile and internet bank services, etc.

Keep a close eye on various marketing communications, notifications to customers and always ensure proper and appropriate value propositions are communicated

• Bachelor’s degree in finance, Accounting, Business Administration or any related discipline
• Master’s degree in finance, Accounting, Business Administration or any related discipline, is preferred
• Minimum of 10 years of experience in Finance and/or consumer banking products, with at least 7 years in a similar role