About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning spa featuring an extensive menu of specialised treatments and exclusive products from all around the world. In addition, guests can utilise a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 metres of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.
About the Job:
An opportunity has arisen for an Attendant to join our Housekeeping in Jumeirah Saadiyat Island Resort. The main duties and responsibilities of this role:
- Constantly being aware of the room status and public areas of the assigned blocks (including but not limited to the guest’s corridors, back of the house areas, stairways, lift landings, guest/service lifts and service pantries) and proceed to the required actions to keep them clean and tidy. Perform routine cleaning duties as below in designated areas such as bedroom, bathroom, common areas, floor corridor etc.
- Collect trashes scattered around, empty trash containers and ashtrays.
- Remove dirty bedding items (as required), soiled bed linen, pillow covers, napkins, soiled bathroom linen etc. and change it with fresh items (bedding items, fresh bed linen & pillow covers, napkins etc.)
- Report unpleasant smell to team Leader (drainage, cigarette, musty…)
- Responsible for the Hotel property in the work area. (Report damaged or missing Hotel property items)
- Deep Cleaning of bathroom.
- Clean closets and door tracks on check-out rooms, removing dust and debris.
- Dust and polish all furniture. Realign furniture to the floor plan.
- Attends to guest calls, guest requests /guest complaints in the areas assigned.
- Provide turndown services as per standard requirement and guest preferred timing & preferences.
- Update status of rooms cleaned on assignment sheet.
- Return, clean, tidy and restock cart at end of shift. Section 1 - Job Details
- Follow Replenishments procedure according to the operational standards.
- Maintain high standard of personal appearance and hygiene.
- Understand the use of the housekeeping cleaning chemicals and other equipment and apply them accordingly to work.
- Keep all equipment on assigned blocks clean and in good working condition to attain maximum life span.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Handle guest complaints in a courteous and efficient manner ensuring guest satisfaction. Report problems to the Team Leaders if no immediate solution can be found.
- Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence.
- Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls.
- Adhere to all relevant Security guidelines and procedures.
- Report & Deposit Lost & Found Items to the Security.
- Report valuable items found unattended in the room in occupied room.
- Perform related tasks and duties as assigned and deemed necessary.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- 0-2 year of experience in relevant field within the international hospitality industry.
- Strong customer service orientation.
- Adaptability and appreciation of cultural diversity
- Team Player with speed, accuracy, and attention to detail
- Reliable, Honest and Sincere showing high level of energy
About Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
