The role involves overseeing the management and delivery of all digital projects within the Trade Finance department.
This position is responsible for ensuring that digital channels, including ongoing projects and other key initiatives, are managed efficiently from inception to completion. The individual will act as the primary liaison between internal functional teams, vendors, and external customers, ensuring that all digital solutions meet business needs and operate seamlessly.
A crucial aspect of this role is to drive the commercialization of various digital solutions, ensuring their effective launch and generating commercial value for the organization.
Key Responsibilities
Lead discussions on trade channel implementation and ensure projects are delivered on target dates.
Provide troubleshooting support to clients experiencing platform issues, offering professional assistance and promptly addressing their concerns.
Monitor transactions across all trade delivery platforms regularly, providing necessary MIS to stakeholders for review and analysis.
Ensure timely processing of transactions through digital channels in adherence to Service Level Agreements, guaranteeing clients receive services aligned with our commitments.
Conduct on-site surveys at clients’ premises, either directly or through bank-approved third parties, for both supply chain clients and users of our open account products.
Lead and manage the onboarding process for counterparties onto our platforms, collaborating closely with internal stakeholders to ensure a seamless and compliant onboarding experience.
Gather and collate client feedback on all trade product offerings, using client input to drive continuous improvement and innovation.
Identify opportunities for platform enhancements based on industry trends and client needs.
Act as a backup for the AVP - Trade Products, ensuring continuity in product management activities.
