Associate - Quality Assurance
Dubai Global – Customer Experience / Full-Time / On-site Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces.
Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest tech-focused investment fund, the Softbank Group. This investment elevated Kitopi to Unicorn status, making it the fastest Unicorn to emerge from the MENA region.
Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.
With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, its Engineering Hub in Krakow, Poland.
To meet Kitopi's goals, as an Associate - Quality Assurance, you have to oversee and control all quality control activities (hygiene, santitation) in accordance with identified quality assurance standards, company procedures, client specifications, and contract requirements. + Perform daily checks of kitchen areas to ensure compliance with safety and hygiene standards, including monitoring food storage, preparation areas, and overall cleanliness.
+ Assist in leading the sanitation team by providing guidance on best practices, ensuring that all cleaning procedures are executed efficiently and in accordance with health and safety regulations.
+ Help investigate client complaints related to food quality by collecting relevant information, conducting interviews with staff, and collaborating with the team to implement corrective actions when necessary.
+ Support the development and delivery of training programs for kitchen staff on food safety practices, proper hygiene protocols, and the correct use of kitchen equipment to foster a culture of safety and compliance.
+ Assist in maintaining awareness of local and international food safety regulations, ensuring that Kitopi's operations meet all legal requirements, and prepare for local inspections by organizing documentation and records.
+ Participate in risk assessments by identifying potential safety hazards within the kitchen environment and recommending appropriate preventive measures to mitigate risks.
+ Support the investigation of incidents in the kitchen by documenting details, analyzing root causes, and following up on corrective actions to prevent future occurrences.
+ Contribute to sustainability initiatives by promoting practices such as waste reduction, energy efficiency, and recycling among kitchen staff, ensuring that Kitopi aligns with its sustainability goals.
+ Bachelor’s degree in Food Technology, Microbiology, or a related scientific field.
+ A minimum of 3 years of experience in quality control within a catering environment is essential.
+ Level 3 HACCP and Food Safety certification specifically for catering.
+ Proven leadership and teamwork skills, effectively collaborating within your area and across the organization.
+ Proficiency in data analysis tools to drive insights and improvements.
+ Strong personality with the ability to remain composed and effective under high-pressure situations.
+ Experience with local municipality inspections or food safety audits is highly desirable.
+ Valid driving license is required.
Benefits
- Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself. - Be involved in customized workshops run by the Kitopi Academy. - Have the chance to work in an international, diverse, and inclusive environment. - Become part of one of the most caring communities out there. - Free and unlimited access to a nutritionist. - No Dress Code! (T&C applies). - The famous team activities and social events bursting with fun.Inclusive private health insurance. - Up to 50% discount on Kitopi brands. - Annual leave as per the company policy. - Flexible working hours to support work-life balance.
Additionally, we offer:
- Wellness spaces designed for mothers inclusive for all. - Monthly well-being programs to nurture your mental and physical health. - Informative and empowering webinars to support your growth. - Social Thursdays and Fridays across markets to gather and connect with colleagues.
Recruitment Process and Timeline
First, you apply, and our talent attraction team will review your profile. If your profile matches our requirements, you will receive a link to schedule a meeting with a recruiter at your convenience. This meeting is an opportunity for you to share more about yourself and for us to get to know you better.
If you are shortlisted, you will meet with our hiring managers. Depending on the role and its requirements, you may need to attend 2-3 interview rounds. These rounds could include a case study, role-play, trial assignment, or live coding session, which will be communicated to you in the initial conversation.
Upon successful completion of the interview rounds, your recruiter will contact you to discuss the offer. We aim to complete this process within 2-3 weeks.
We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.
Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.
Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of.
Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.
