Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
Responsible for onboarding of new riders and reboarding of existing riders
Responsible for training and retraining riders about internal SOPs and new features/policies
Build training SOPs and metrics to measure rider performance and compliance
Documenting all training activities
Assessing the effectiveness of training through surveys/feedback
Groom rider quality (behavior, appearance, professionalism, presentational, etc)
Setting up a performance improvement plan to improve the performance of low-performing riders
Provide a daily/weekly/monthly onboarding/reboarding report to the Rider Manager
Reduce rider complaints originating from customers
Bachelor's Degree
1-2 years of experience as a training professional
Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
Influencer and a negotiation with good public speaking and presentation skills
People management skills: Experience of managing bigger group of people