Provide 1st
level support for Switching platform & Core authorization applications in
24x7 shifts
Incident
management as per NI’s policies
Keeping
stakeholders updated through various channels
Handling Financial file
processing related failures
Excellent
Analytical, troubleshooting & vendor co-ordination skills
Understanding
of Incident management & Change control life cycle
Excellent
capability to learn & adapt to changes.
Provide
support to projects team for change monitoring.
Card
payment technology end to end knowledge
Hands on
knowledge on automation tools like Control-M, RPA, Python
Software
Monitoring – Monitoring of Switch Application and its modules
Transaction
level monitoring using alerts & dashboards of monitoring tool.
Query
handling from various internal / externals teams, clients, schemes etc. like
Customer Support teams, Merchant Support, Solution Design, PMs, Business teams,
Internal Operations teams, external service providers like Visa, Mastercard
etc.
Understanding of financial
files and its business impact
Keep the
Production and DR systems in sync using replication tools.
Understands
Cloud technologies
Understands Service/Disaster
recovery process
Education:
Bachelor’s Degree (preferable in IT)
Experience:
4+ years of IT experience
Knowledge of Payment/Banking industry
UNIX/Windows/SQL DB/Oracle DB working knowledge
AWS, OCI, Azure knowledge
Monitoring tools operational knowledge
Familiarity of supporting applications
ITIL process familiarity
Automation skills using any automation tools/scripts
Behavioral Competencies:
Strong customer-facing skills. Strong ability to interact with internal & external customers effectively using various communication channels.
Self-motivation and able to take responsibility
Able to demonstrate initiative and a proactive approach to daily tasks
Good communication skill sets.
Capable of handling stressful situations.
Team Player
Handling of High-pressure environment
Willingness to work on 12-hour shift/night shifts/weekends/public holidays (24/7 shifts).