Associate Consultant Help Desk, invenioLSI Grow

About invenioLSI            

The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today’s business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at www.invenioLSI.com.            

• Fast-Tracked Program: Tailored for candidates with limited SAP exposure. 
• Hands-On Training: Engage in practical SAP sessions for skill development. 
• Mentorship: Benefit from guidance provided by subject matter experts for career growth. 
• Performance Reviews: Periodic reviews every 3 months to track progress and establish goals. 
• Continuous Support: Stay engaged and supported by our Academy team. 
• Tailored Onboarding: Develop technical acumen and essential soft skills. 

• Excel reporting, preparation of excel reports, dashboard (using Microsoft Excel, PowerPoint, and Word), and, Internet savvy.
• Willing to learn and work on assigning tickets using Service Now tool, handling initial level of queries from clients on emails, responding on emails, making phone calls to service desk. Prior experience will be an added advantage.
• Should take ownership of the assigned work, should be Assertive and coordinate well with members within and outside the team.
• Arabic speaking is mandatory. English communication skills should be good. 
• Should have worked on Support Incidents, tickets.
• Ability to independently handle client communication/interaction (over Zoom/Teams calls and emails).
• Ability to multitask and manage multiple deliverables at the same time.
• Must be result oriented, and demonstrate a can-do attitude – adaptability, flexibility and resourcefulness.

• Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and ability to collaborate with all levels of staff.   
• Ability to explain ideas and concepts to other project team members and to client personnel.
• Has a solid foundation for consulting “soft” skills necessary for client engagements.

• Assists the project team efforts in developing solutions for client situations.
• Assist team effort in developing solutions for projects.
• Completes assignments within budget, meets project deadlines, makes and keeps sensible commitments to client and team.
• Demonstrates the ability to accomplish project assignments resulting in quality service.

• Graduate (BCA, BCom, BSc, BBA)