About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with global offices located in New York City, Vancouver, Sydney, Dubai, Riyadh,Amsterdam, Warsaw and Pristina. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Role Overview Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business. Reporting directly to the Regional Manager GCC, and working collaboratively with the commercial team, you will be accountable for driving growth and helping venue partners maximize the marketing and distribution potential of their participation in the marketplace at Fresha. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. Our Dubai office: ONE JLT, Dubai * Arabic speaking is a mandatory requirement
What you will be doing
KPIs - Accountable for meeting key performance indicators on monetisation, retention, and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform
Upselling - Effectively analyse reports and execute plans to upsell and increase monetised revenue generated from existing accounts
Engagement - Ensure strong Partner Experience by building meaningful relationships by attending online video meetings with your accounts
Consistency - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churnThis list is not exhaustive and there may be other activities you are required to deliver.
This list is not exhaustive and there may be other activities you are required to deliver.
What we are looking for
Languages - Fluent in Arabic + English
Commercial Growth - Demonstrable experience in effectively managing and driving commercial growth in large account bases, ideally in the SaaS industry
Experience - 1-2 years experience as an SDR and 1-2 years experience as a revenue generating account manager
Motivation - Shown to be commercially motivated with an ability to adapt and achieve targets
Initiative - Self-starter and proactive approach
Adaptability - Comfortable working in a fast-paced and changing environment
SMB - Experience selling into SMB
Communication - Excellent communication and listening skills
Planning Skills - Excellent time management
Work Ethic - High work ethic
Creative Thinking - Problem-solving mindsetAt Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Interview Process
Screen Call - Video-call with a member from the Talent Team (30m)
Skills & Experience - Video/In-person interview with Hiring Manager (45m)
Presentation - In-person interview with Hiring Team (75m)
We aim to finalise the entire interview process and deliver feedback within 2 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
