Required experience : Minimum 5 years
Position
Assistant Store Director Givenchy, the epitome of audacity in luxury fashion, invites you to join as an Assistant Store Director Immerse yourself in audacious collections and deliver personalized shopping experiences defining Givenchy’s legacy.
LOCATIONGivenchy Dubai Mall
TERMS Permanent
STARTER DATE ASAP
YOUR MISSION AND ROLE
The Assistant Store Manager will partner with the Store Director to lead, develop, and support the sales and/or operations of a Givenchy store to meet and/or exceed sales targets, overall employee and guest experience. A passionate, enthusiastic, motivating, and collaborative leader who in partner with the Store Director will continue to develop and build a culture of service excellence. Responsible for partnering with the Store Director to hire, train and provide feedback to the team to ensure all meet and exceed expectations within their role. A client experience manager who builds a climate of unsurpassed customer service and client development by maximizing the performance of enthusiastic and engaging sales, operations, and security employees. Someone who fully embodies the Givenchy DNA, putting the Client at the center of our equation. S/he will be a Givenchy ambassador in their community developing relationships with all businesses, such as hotels and community associations to help drive results. The Assistant Store Manager is to be the next point of contact for all team members in the absence of the Store Director.
Job responsibilities
Key Responsibilities
Deepen the relationship with our clients to achieve sales plan. Drive lifetime loyalty and spend with new and existing clients. Direct the sales team to drive client development activity to cultivate new and existing clients. Identify loyal clients’ passions and social involvement in their community to build CSR opportunities. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Elevate the client experience by consistently delivering unique, personalized, memorable moments, both in store, through Omni channel and outside events. Ensure continuous Client Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Givenchy customer experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on clients’ feedback to improve customer service. Assist the Store Director in mentoring and leading existing team and to develop and identify new talent to ensure and create a best-in-class service & selling environment. Continuously encourage, coach, and provide qualitative feedback. Ensure exceptional support to drive sales and customer service. Identify and execute efficiencies and best practices to help lead our Customer Service team, BOH team and Alterations team to provide a seamless guest experience.
Profile
Qualifications
5-10 years retail, hospitality, or Cross-industry experience 2-3+ years of management experience Bachelor’s degree preferred. Excellent communication in verbal, written, and listening. Excellent presentation skills Advanced knowledge of Microsoft office, Outlook and ZOOM tools/ video-telephony technology.
Experience with diplomatically managing multiple commitments to clients, teams, and operations.
Multilingual is a plus.
Additional information
OUR ENGAGEMENT / WHAT WE OFFER We believe in our talents and are committed to supporting and developing them throughout their careers. When you join Givenchy, you become a part of a luxury house that is a member of the LVMH Group, which comprises 75 luxury houses and boasts a robust HR culture:
We support your career development within the House and career growth within the LVMH Group. We ensure the enhancement of each individual's skills and facilitate regular professional development discussions. We provide health insurance, access to LVMH private sales, and other benefits. We develop Corporate Social Responsibility reinforce the positive environmental and social impact.
GIVENCHY is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
New elegance with a modern twist and femininity combine in the timeless world of Givenchy. Its style is the signature of Hubert de Givenchy, who established the eponymous Haute Couture House at the start of the 1950s. Combining finesse, discretion, and elegance, he ensured his designs and ateliers rose to the top and played a key role in international fashion. In 1957, an expansion of scope took place with the launch of the House's first fragrance, L’Interdit – a symbol of the legendary friendship between Hubert de Givenchy and Audrey Hepburn. Ever since then iconic creations from the Maison have continued to cultivate elegance and boldness. Today, Givenchy’s legacy continues to move forward in a modern and powerful way.
Required experience : Minimum 3 ans
Required experience : Beginner
Required experience : Beginner
Required experience : Beginner
Assistant Store Director
Retail - Givenchy
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