About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
What you will do
Assist the Spa Management to achieve departmental goals such as People development (coaching, training, standard testings…) and ensuring an active communication with Supervisors and employees.
Contribute to Product enhancement (spa menu engineering, new policies, sourcing new retail…) and Profit achievement (Upselling programs, Retail goal, maximizing Team incentive programs).
Develop Retail and Wellness offerings based on the latest industry trends.
Actively promote Membership sales and ensure members' satisfaction.
Ensure Spa membership departmental budgetary goals are achieved.
Handle Spa, Fitness guests and members interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; meticulously respects guest needs for privacy, takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
Assuming training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.
Actively participate in daily briefings, departmental meetings and scheduled training sessions.
Display warmth, care and genuine enthusiasm when dealing with guests, spa members and internal customers; lives the Golden Rule.
Adhere to the hotel's code of conduct and grooming & hygiene standards.
Maintain a clean and orderly work area and promotes a safe working environment.
Perform any additional duties as assigned by the Director of Spa or Resort Manager.
Work harmoniously with his/her colleagues and superiors at all times.
Perform administrative functions with payroll, inventory, contracts, and payment follow up.
What you bring
Minimum 5 years relevant experience in luxury Spa and Fitness operation with proven leadership skills
Previous experience in Membership operations.
Excellent English communication Skills.
Knowledge of Excel is beneficial.
Thorough understanding and knowledge of all hotel facilities, Spa and Recreation facilities and effectively and accurately recommends products and services in a sensitive and personalized matter to Guests and Members.
Hands-on, assists colleagues in crunch times; Walks the talk.
What we offer
Work Authorization.
Competitive tax-free salary and service charge.
Live out allowance.
Medical and life insurance.
Paid annual leave.
Paid home leave ticket.
End of service gratuity.
Learning & Development Programs.
Career opportunities and international transfer.
And more...
