Location: Dubai, AE
To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on colleague satisfaction and delivery of prompt, courteous service.
Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
Assist in maintaining a highly motivated and well trained staff
Open and close shift in accordance with Manager’s Checklist.
Train, maintain and enforce MELIA DESERT PALM RESORT & HOTEL Service Standards
Properly execute revenue and check control procedures on shift
Maintain a safe and sanitary work environment for all colleagues and guests
Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
Be on the floor during entire meal period and ensure adequate coverage
Ensure that only a quality product is being served
Maintain proper colleague’s uniform standards
Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
Exercise station rotation to ensure stations are distributed fairly. Handle daily colleague relations (i.e. scheduling, time adjustments, etc.)
Assist any colleague in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program.
Encourage problem solving by colleagues through proper training and empowerment, to ensure guest satisfaction.
Establish effective communication with colleagues to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures
Identify and recommend incentive programs, new ideas, and methods of operations
Must have least 2-3 years’ experience in F&B outlet management position
College Degree or Equivalent
Excellent working knowledge of food and beverage service
Strong English communication and organisational skills
Strong technical knowledge
Analytic oriented / able to make report and analysis to improve on different levels
Professional appearance
Computer skills (excel, email, MICROS,)
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