Assistant Reservations Manager

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Revenue and Reservations Team as Assistant Reservations Managerwill Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A minimum of 2 years of experience in a Luxury Hotel is preferred.
  
• Previous experience as a Reservation Supervisor in a Luxury Hotel environment is mandatory.
  
• Personifies FIVE’s Boundary-Breaking standard in every interaction, for a Sensational experience.
  
• Creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
  
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
  
• Excellent communication and interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and Stakeholders.
  
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.
  
• Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.
  
• Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  
• Exceptional skills in Improving Customer and Stakeholder Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Supports the Seamless running of the Reservations Department, ensuring task checklists are actioned, completed, and reviewed daily.
  
• Takes Responsibility for assigned duties and tasks, ensuring all work is carried out in a Timely and Professional manner, maintaining the Bespoke nature of FIVE’s Industry-Leading service.
  
• Supervises the Reservations Team, ensuring fellow ‘FIVERs’ are developed Effectively, fostering a culture of High-Quality standards in relationship building, customer service, selling techniques, and billing.
  
• Manages daily Operations to ensure Efficient, Accurate, and Courteous Reservation services.
  
• Drives the Reservations Team to achieve individual and collective goals, ensuring High Performance and Motivation.
  
• Ensures all FIVE's Policies and Procedures are Meticulously understood and adhered to, always maintaining the Highest Standards of Luxury Service.
  
• Trains the Reservations Team to maintain an Exquisite Level of Quality in both written and spoken communication, promoting FIVE’s stunning facilities, events, and upsell opportunities.
  
• Supports and leads Training Initiatives to ensure the Reservations Team responds to all Guests with utmost Professionalism, completing all reservations accurately and meeting guests' expectations.
  
• Demonstrates In-Depth knowledge and understanding of FIVE’s operating systems, including but not limited to Opera PMS and Genesys.
  
• Collaborates with Reservations Management Team and the Revenue Team to control inventory, ensuring productivity and performance levels are Consistently met and exceeded.
  
• Builds and maintains Effective Working Relationships while promoting FIVE’s culture and values, contributing to the vibrant 'Vibe at FIVE.'
  
• Collaborates with other Departments to ensure a Cohesive Guest experience.
  
• Is fully conversant with all Business Segments, including rates, offers, and promotions, and handles all tasks linked to the Reservations Department with Finesse.
  
• Maximises room revenues and creates additional revenue through Effective upselling techniques and by following Strategic Plans.
  
• Discusses Strategies with Reservations Management and the Revenue Team to enhance daily occupancy levels and Optimise Room Utilisation.
  
• Processes and analyses daily revenue reports, including day-to-day pick-up, full month pick-up reports by segment, daily occupancy reports, weekly trend reports, and others, ensuring Data-Driven Decision-Making.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Hospitality and Entertainment, with 100% of its Dubai and Zurich hotels certified LEED Platinum, the highest green building rating globally. FIVE's Dubai properties run on 100% solar power through the UAE's only hotel I-REC Agreement with DEWA.

In 2023, FIVE Holdings received an 'A' ESG Rating from ISS, the world's highest ESG rating out of ISS' 7,000+ universe of rated entities. With the acquisition of the Pacha Group, FIVE Holdings will continue to scale its Sustainable Indulgence strategy into new frontiers, as The Group drives global 2050 Net Zero action, now.

An Equal Opportunity Employer

The FIVE Tribe represents over 80+ nationalities across its over 3000 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 8th on the Great Workplaces in the UAE 2024 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com