Assistant Officer - ES Key Accounts
THIS IS WHERE GAME-CHANGING HAPPENS
TECHNOLOGY & INFRASTRUCTURE
Assistant Officer - ES Key Accounts
The team provides and supports the systems that glue the business together. That means maintaining all IT from the most basic desktop support to the most complex flight information systems. As importantly, they’re game changers for the industry. They bring us smart developments and advanced processes which revolutionise what we do.
What you’ll deliver
•You'll communicate proactively with customers and stakeholders to ensure compliance with Service Level Agreements (SLAs)
•You’ll Identify any areas where required standards are not met and take prompt and effective actions to address these issues
•You'll assist the Senior Manager in organizing and scheduling meetings, as well as coordinating any additional support requests received from stakeholders
•You'll provide regular reports on key account performance, including service metrics, client satisfaction levels, and revenue contributions
•You'll commit to continuous learning and self-development by staying updated with industry trends and advancements
What you bring
•You should be educated to a Bachelor degree in Engineering, acquired 6 months – 3 years of relevant & 3- 5 years of overall experience
•You’ll have knowledge in problem-solving and decision-making techniques:
•You’ll have knowledge in Customer relationship and Stakeholder management
•You'll have good technical skills in Microsoft Office suite
Life at Dubai Airports
Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an Impact that delivers for Dubai.