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الوصف الوظيفي

About Jumeirah & the Hotel


For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. 


Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. 


Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 


Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewelry outlets.


About the Job:


An opportunity has arisen for an Assistant Manager – Room Reservations to join Madinat Jumeirah Resort. The main duties and responsibilities of this role:


• Responsible for the delivery of all internal and external Service, Quality & Commercial performances as per Reservations KPI objectives


• Work closely with Sales, Revenue and Hotel Operations Teams to maximise revenue opportunity and reduce operational inefficiency 


• Attend daily hotel operations meeting sharing Reservations relevant updates related to performance or trends


• Optimize resource collaborating to ensure all customer response times are responded within service level targets


• Monitor and follow up on guest complaints (take ownership) and ensure relevant solution is provided by coordinating with other departments


• Make sure that the department is always updated with any required information about our properties in terms of services offered, new rates applied, selling strategy 


• Motivate and manage the team to achieve best in class and sustainable service levels in keeping with the defined standards identifying opportunities for improvement


• Training of new colleagues in the department and ensuring all business training requirements are completed


• Ensure all colleagues have personal development targets and action plans


• Monitor, assess and act as a coach to help deliver outstanding results


• Conduct Annual Performance Reviews, daily briefs and monthly1-1 coaching/meeting.


About You:


 The ideal candidate for this position will have the following experience and qualifications:


  • Minimum 2 years’ Experience in leading Reservations in Luxury Hotel
  • Excellent knowledge of PMS Systems
  • Proficient in Business Level English (Read/Write/Speak – Essential) with knowledge of an additional language (Desirable)
  • Experience in people management with exposure to managing a team of 6+ people

About the Benefits:


 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.



تفاصيل الوظيفة

منطقة الوظيفة
الإمارات العربية المتحدة
قطاع الشركة
خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة
غير محدد
نوع التوظيف
غير محدد
الراتب الشهري
غير محدد
عدد الوظائف الشاغرة
غير محدد
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