Assistant Manager - Reservations - Madinat Jumeirah Resort

About Jumeirah & the Hotel: 

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. 

Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – 

Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets. 

About the Job: 

• Accountable for achievement of revenue and sales results by reviewing capacities, setting targets, implementing policies and monitoring targets in line with business goals 

• Accountable for the day to day running of Restaurant Reservations for Madinat Jumeirah, Burj Al Arab and Jumeirah Beach Hotel

• Lead, motivate and manage the team to achieve consistent, best in class service standards (through a balanced approach of quality and efficiency) and high conversion • All aspects of people management including development, target setting, performance reviews and disciplinary procedures 

• Ensure daily, fortnightly, monthly and quarterly reporting is provided to senior management on revenue generation, actions in pipeline, average check and correlating factors 

• Managing the online availability through Sevenrooms ensuring revenue maximization based on capacity 

• Deep-dive analysis, interpreting and reporting upon all operational performance areas, identifying opportunities for improvement

• Closely working with relevant areas of the business to utilize all resource to maintain operational excellence and maximize inventory

• Regularly update all online reservation channels and complete spot checks to ensure these are accurate 

• Regularly update all online reservation channels and complete spot checks to ensure these are accurate 

• Work with Marketing team to update events and information in reservation widgets • Ensure efficient and effective communication across teams/departments Classification: Internal 

• Ensure the department is always updated with any required information about our F&B offerings including new menus, new dishes, Jumeirah One F&B offers, discounts, beverage menus etc. Including regular site inspections for the team 

• Efficiently handle guest complaints ensuring appropriate resolution and appropriate action to turn the guests experience around 

About you:
• Lead by example
• Values the importance of diversity in the team
• Time management
• Conflict management
• Customer relationship management