Assistant Manager - Guest Services
Job Description
We are seeking a dedicated and people-focused hospitality professional to join our team as an
Assistant Manager – Guest Services. Your role is to create warm, memorable, and personalized guest experiences while ensuring the highest level of service at all touchpoints.
What you’ll be doing:
Being a visible and approachable leader, personally welcoming guests and ensuring they feel at home from the moment they arrive. Taking a proactive approach in resolving guest requests and concerns with efficiency and care, ensuring every guest leaves happy. Engaging with guests throughout their stay, personalizing interactions based on preferences, and enhancing their overall experience. Supporting and coaching the Guest Services team to maintain a warm, engaging, and service-driven culture. Ensuring front office operations run smoothly while upholding high cleanliness, efficiency, and safety standards. Enhancing the hotel’s reputation by encouraging positive guest reviews and social media engagement. Working closely with marketing to highlight outstanding guest moments and strengthen the hotel’s digital presence.
If you are passionate about making guests, feel special and turning great stays into lasting memories, we’d love to have you on board!
Skills
Education, Qualifications & Experiences You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as with a high aptitude for customer care. You should be outgoing, charismatic and with an approachable character and will work well under pressure in a fast paced environment. You are a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Adaptability
Effective Communication
Teamwork
Planning for Business
Supervising People
Customer Focus
Drive for Results
Supervising Operations
Understanding Differences
Job Location Dubai, UAE Situated on the north shore of Dubai Creek, the thriving waterway that runs through the heart of the city, Al Bandar Rotana is a five-star hotel with a prime waterfront outlook. Located on Baniyas Road in one of Dubai’s most prominent business districts, the waterside hotel is just a few minutes by road from the world’s busiest airport, Dubai International, as well as the Dubai World Tra... de Centre and the Diplomatic District. Major tourism attractions are on the property’s doorstep too, from mega malls to world-famous souqs. The new Al Seef destination is rooted in Dubai’s culture and heritage, with a charming atmosphere that fuses the heritage and modernity of the Emirate. The design-led Rise Dubai Creek Harbour development is also a short drive away, home to live music, DJ sets, movie screenings and unusual casual dining concepts. This modern, architecturally-striking property, features 190 uniquely-designed rooms and suites. Spacious, luxurious and featuring the latest amenities, options range from standard rooms to suites, ideal for business and leisure travellers and families visiting Dubai. Al Bandar Rotana also offers Club Rotana rooms with additional benefits including an Executive Lounge and personalised services. Guests are spoiled for choice with five dining options to suit every taste and occasion. From seasonal authentic food at Gusto Italian Restaurant to Morgan’s Bar & Restaurant, the only gastropub in the area, you are in for a real treat. For casual meals, all-day dining restaurant Salt & Pepper is just the ticket, while Vanilla Lobby Lounge is the place to enjoy tea, coffee and snacks. All outlets are complemented with a terrace overlooking stunning views of the Creek and Dubai’s skyline. Refreshing drinks and snacks can be savoured at The Deck Pool Lounge, while in-room dining is available around the clock. #AlBandarRotana
