Assistant Manager - Guest Relations - Jumeirah Mina Al Salam

About Jumeirah & the Hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. 

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. 

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewelry outlets.

About the Job:

An opportunity has arisen for an Assistant Manager to join Guest relations Team at Jumeirah Mina Al Salam. The main duties and responsibilities of this role:

• Prepare the VIP arrivals list, allocating designated managers and butlers 
• Check the quality and timeliness of the tasks of Guest Relations Executives and Team Leader done within his/her shift 
• Ensure that lobby is manned and to cover shifts for lobby duty in accordance with the daily roster 
• Build a rapport with VIP guests and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences 
• Assist with Guest Relations Executive in their duties when needed 
• Attend to the special requests made by VIP guests either prior to, during, or after their stay 
• Assist with tasks of the Guest Relations Manager with their duties and be fully in charge of the department in their absence 
• Provide regular feedback for the team ensuring team follows company procedures and standards, diagnose departmental progress, ensures that departmental systems are in place to support the accomplishment of hotel goals 
• Participate in designing training programs for subordinates, carry out and record training within the department as required 
• Comply with the resort's health, safety and hygiene procedures and products 
• Cover Duty Manager shifts as required

About You:

 The ideal candidate for this position will have the following experience and qualifications:

• Minimum 1 year experience in managerial position or 2 years’ experience in supervisory role at Front Office or Guest Relations Department at Luxury Establishment or Hotel 
• Strong leadership, communication, and influencing skills to engage others without requiring direct authority 
• Fluency in the English language. Additional language is a strength
• Preferably knowledgeable with Opera PMS

About the Benefits:

 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.