The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.
The Assistant Manager - Front Office will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.
To be successful as an Assistant Manager - Front Office, candidate should have excellent attention to detail, financial savvy, and a strong aptitude for customer service. The candidate should know about all operational procedures, from reservations, front desk, bell attendants/drivers, housekeeping and restaurant, as well as all emergency procedure, in order to resolve efficiently all issues that could be presented during the weekends when the Front Office Manager and other departmental managers are not on property.
Responsibilities include :
Assist in the day-to-day operation of the front office.
Supervise the operational activities of the front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels.
Assign, coordinate, and supervise work activities of Front Desk Agents.
Ensure work is completed to include, shift closings, room deposits
Train and develop Front Desk Agents.
Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures.
Prepare and conduct Front Desk meetings and resolve issues.
Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.
Prepare a shift briefing to communicate activities, short take training and any problems and/or special information to the next shift.
Perform check-in and out procedures at the desk.
Good organizational and time-management skills.
Prior experience in hospitality of at least 2 year, with supervisor responsibilities and Opera knowledge.
Refined verbal and written communication
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills