Assistant Manager, Communications
(15407 )
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the Role:
The Connectivity Center Assistant Manager is responsible for leading the One&Only One Za’abeel Connectivity Center, ensuring seamless communication, exceptional guest service, and operational efficiency. This role involves overseeing all guest interactions via phone, email, and messaging platforms, managing pre-arrival processes, and ensuring that every communication enhances the guest experience.
With a strong focus on anticipation, personalization, and efficiency, the Assistant Manager will inspire and develop a high-performing team, ensuring that all interactions align with Forbes/LQA service standards. The role requires a detail-oriented leader who can coordinate with multiple departments, implement operational improvements, and maintain the highest levels of guest satisfaction.
About You:
The candidate possesses exceptional communication and interpersonal skills, with natural leadership and management abilities. They have a minimum of 3 years of experience in communication, guest relations, or a similar role within a luxury hotel environment. With a keen eye for detail, they are highly detail-oriented and demonstrate strong communication, interpersonal, and leadership skills. The candidate excels in problem-solving and decision-making, thriving in a fast-paced environment while managing multiple tasks simultaneously. They are fluent in English, both written and oral, and knowledge of additional languages is considered an advantage. Additionally, the candidate is familiar with hotel reservation systems, MS Office, ALICE, SAGA, and Micros.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
