Assistant Manager - Business Excellence - Jumeirah Al Qasr & Jumeirah Dar Al Masyaf

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. 

Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – 

Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.   

About the Job:  

An opportunity has arisen for an Assistant Manager to join our Business Excellence Team in Jumeirah Al Qasr & Jumeirah Dar Al Masyaf. The main duties and responsibilities of this role: 

• Assess and review current hotel process for rostering of staff and provide recommendation and develop plan for dynamic rostering.
• Establish staffing guide / standards across all operating departments in collaboration with department heads. 
• Develop, communicate and execute the strategy for labor productivity in the business with support from HR and Finance. 
• Develop productivity model to introduce regular productivity reporting and reviews in comparison to established standards. 
• Support department heads and managers for all matters related to labor cost management and productivity.
• In collaboration with hotel L&D team conduct  periodic training on systems and tools related to labor management.
• Analyze actual performance against standards to determine whether the department is on target to reach its goals and advice on corrective actions as necessary.  
• Lead bi-weekly productivity meeting with concerned department heads to review the actual departmental performance against set productivity standards. 
• Develop program to identify efficiencies in operations (non-payroll related) through detailed review of operational activity and processes using relevant efficiency techniques. 
• Conduct periodic Reviews (Process Reviews) for all processes within the Jumeirah Guest Experience Process Framework and the Guest Experience.

About you:  

The ideal candidate for this position will have the following experience and qualifications: 

• One to three years of progressively responsible roles within operations or Business Excellence, preferably within the hospitality businessList the basic (minimum) education, certification, and/or licensing needed to be successful in the position.
• Qualification equivalent to bachelor’s degree or Diploma in Hotel Management, Business Excellence or Quality Management
• Training on Excellence Model and Quality Management System methodologies
• Minimum of 1 year previous experience in the Business Excellence and/or Quality Management System environment
• Excellent skills of PC applications (MS Office, MS Projects, Access, Visio)

Desirable:

• Practical knowledge of analytical quality tools (e.g., Statistical Process Control, Project Management, Data Analysis) will be an added advantage.

About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.