Assistant Head Nurse

To support and demonstrate our NMC Nursing Mission, Vision, and Values:

Our Nursing Vision: At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate, and individualized care to every patient, every time.

Our Nursing Mission: To exemplify clinical excellence, every NMC nurse will seek to:

• Do the right thing
• Be the patient’s advocate
• Be open and transparent
• Deliver safe, compassionate care
• Recognize the uniqueness of each patient
• Contribute to an outstanding patient’s experience
• Engage with and contribute to, a learning culture
• Lead and influence changes in healthcare

Our Nursing Values: We will achieve this through our core values:

• Safety
• Excellence
• Ethics
• Trust
• Collaboration

The post holder will work collaboratively with other team members, uphold and live the NMC Nursing Strategy in order to provide safe and outstanding care to their patient, to the patient’s bystanders all the time, every time.

Key Accountabilities

These must be upheld in accordance with the Code of Conduct, Scope of Practice, and licensure as per the regulator. 

The post holder will:

• Always speak up if safety is a concern
• Treat all patients with kindness, respect and compassion.
• Recognize and work within the limits of their own competence
• Take responsibility for their own actions 
• Communicate effectively with colleagues to ensure patients receives the safest, most effective care possible.
• Perform additional duties when required

Education and Training:

• Ensure relevant training and competency is undertaken to deliver care safely
• Maintain up-to-date mandatory training requirements.
• Follow and comply with the NMC Nurse Competency Matrix / Framework, relevant to their role profile.
• Be willing to learn new clinical skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.
• Support and supervise pre-registration and new nurses and other health care workers when required.
• Participate in teaching, mentorship and preceptorship when required.
• Participate in clinical supervision of student nurses, newly graduated nurses, newly hired experienced nurses, return to practice nurses and nurses undergoing cross-training or upskilling. 
• Participate in Performance Improvement Plans when required.
• Share knowledge and skill with others, to improve patient care and services.
• Ensure they are skilled, trained and competent before using any medical device.
• Involve patients in their own healthcare and recovery through education, awareness and positive reinforcement.

Quality Assurance and Governance:

• Speak up, if something isn't right.
• Maintain awareness of and comply with, the NMC Policies and Procedures
• Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required.
• Uphold the regulatory and accreditation standards.
• Continually seek to improve the service of and care delivery for patients and their families.
• Report and notify all untoward/serious and near miss incidents to your direct line manager and then through the incident reporting system in a timely manner.
• Cooperate with all investigations and audits when requested to do so in the interest of developing a learning culture and seeking to improve care and services.
• Promote customer service based on NMC patient satisfaction results.
• Share best practices and quality patient outcomes through audit.
• Be aware of the impact of nursing care on patient outcomes measured through Nursing Sensitive Key Performance Indicators and external benchmarks.  
• Contribute to a positive practice environment, upholding the six standards of ANCC Pathway to Excellence®.

Professional:

• Uphold the reputation of the nursing profession at all times
• Act as a positive role model for all nursing and support staff
• Must have insight of own behaviour and in others.
• Be responsible for the assessment, planning, implementation, and evaluation of programmes of care under the indirect supervision of senior nursing staff. 
• Comply will all aspects of the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.
• Refuse to undertake any task for which he/she has not been trained and is not competent to undertake.
• Always seek expert help when the demand of care, service or skill, falls outside their capabilities.
• Only delegate tasks to those team members who are trained, skilled and competent to undertake such tasks. 
• Assist in updating clinical policies and guidelines in line with skill and experience.
• Assist, engage with and contribute to the professional development of colleagues.
• Ensure re-licensure is managed in a timely manner.
• Always maintain patient confidentiality.
• Ensure timely expert advice or senior nursing support is sought when a patient's condition fails to respond to prescribed treatment.
• Manage a deteriorating patient without delay, using the Early Warning System escalation process and American Heart Association emergency algorithms.
• Empower all registered nurses to be involved in shared professional decision-making and collective leadership within their work areas. 
• Enabling nursing excellence, instilling a strong sense of professional pride and offers proven strategies to help ensure that the care that are delivered to our patients and populations is of the highest calibre.

Equality and Diversity: 

• The post holder is required to promote diversity, equity, inclusion and belonging in service delivery and employment practices. All employees must comply with NMC equality and diversity policies, procedures and initiatives.

Infection Prevention and Control (IPC): 

• IPC is everyone’s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors. 
• The strictest hand hygiene compliance encompassing, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.

Safeguarding Children: 

• NMC is committed to safeguarding and promoting the welfare of all children and vulnerable adults and expects all employees to share this commitment. 
• Please refer to Federal Law No. 3 of 2016 (Wadeema’s Law) 

https://www.khda.gov.ae/CMS/WebParts/TextEditor/Documents/Children_Law_English.pdf 

Occupational Safety and Health Management Systems (OSHMS) 

• Comply with OSHMS instructions, policies and safe working procedures 
• Use of appropriate personal protective equipment and safety systems. 
• Be familiar with emergency and evacuation procedures 
• Not willfully or recklessly endanger anyone’s health and safety 
• Assist with the preparation of risk assessments 
• Report OSH Hazards, incidents, Near misses and issues 
• Reduce, Reuse, Recycling of waste as much as possible 
• Attend all OSH Trainings, awareness programs and mock drills. 
• Participates in the OSHMS audits, inspections, ensuring standards are maintained

Specific Responsibilities for this Role

Nurse Supervisor will: 

• Provide clinical guidance, direction and support for all Nurses and Caregivers in their departments and across the facility.
• Ensure that all relevant clinical areas are running efficiently and safely together with the involvement of all Nurse Managers and the Director of Nursing. 
• Ensure all clinical areas are staffed accordingly, provide supervision to all nursing personnel in the clinical areas, directs, and assists as required.
• Direct the movement of nursing staff to support clinical need, in accordance with nurse’s scope, training and competence. 
• Perform direct clinical nursing care when required, mandating the requirement to wear NMC nursing uniform.
• Conduct regular clinical rounds with nursing and other members of the inter-professional team.
• Conduct regular clinical rounds talking with patients and patient bystanders being cared for within their clinical areas, to support patient experience. Action and execute patient feedback to support a positive patient experience. 
• Assist with the clinical supervision and education of staff, advancement of process changes, accountability and responsibility for all patient care activities and daily operations.
• Carry out patient admissions, discharges, internal and external transfers as required.
• Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Resuscitation etc.
• Promote a patient focused approach to care in collaboration with all relevant health professionals, acting, as an ambassador for the facility in clinical and medical services.
• Maintain and demonstrates clinical competence using evidence-based practice, nursing knowledge, research and reflective practice in all aspects of patient care including those with complex needs.
• Ensure that the Nurses are providing patient care within the facility and that it is performed in accordance with established policies and procedures.
• Establish, plan, implement and monitor KPIs that are relevant to the business and department(s).
• Liaise with multiple stakeholders regarding the suitability of clinical equipment, inventory supplies and contribute to product evaluation.
• Participate as a team member of Quality Management team in implementing standard operating procedures and protocols relating to patient care services.
• Participate and lead in internal clinical audits, data collection and communicate to the clinical team to improve and change practice, reporting to the Director of Nursing.
• Develop policies and procedures relating to patient care.
• Type additional unit specific & department specific responsibilities here