Assistant Director - Operations Excellence

Position Overview:

The Assistant Director – Operational Excellence is responsible for driving strategic initiatives, optimizing business processes, and ensuring operational efficiency across Dubai Holding Land Estates (DHLE). The role focuses on establishing continuous improvement frameworks, performance management systems, and cross-functional alignment to enhance organizational effectiveness. By fostering a culture of operational excellence, the Assistant Director ensures that DHLE achieves its strategic objectives and remains aligned with Dubai Holding’s overarching vision.

Key Responsibilities:

Operational Excellence Strategy

• Develop and implement strategies and frameworks to achieve operational excellence across all departments.
• Identify opportunities for process improvement and lead initiatives to enhance efficiency, quality, and cost-effectiveness.
• Promote a culture of continuous improvement by adopting best practices and innovative methodologies.

Performance Management

• Design and manage DHLE’s corporate performance scorecard, ensuring alignment with organizational objectives.
• Monitor and analyze key performance indicators (KPIs) to evaluate operational performance and recommend improvements.
• Establish benchmarks and ensure consistent tracking of performance across departments.

Process Optimization

• Conduct comprehensive reviews of existing workflows and systems to identify inefficiencies.
• Implement process optimization methodologies, such as Lean, Six Sigma, or similar, to streamline operations.
• Collaborate with departments to ensure seamless implementation of optimized workflows and processes.

Cross-Functional Collaboration

• Coordinate with departmental leaders to ensure alignment and effective implementation of operational initiatives.
• Facilitate cross-functional workshops to address interdepartmental challenges and promote collaborative solutions.
• Serve as a central point for monitoring and reporting on the progress of strategic operational initiatives.

Technology Integration

• Work with the technology team to identify and implement tools and systems that enhance operational processes.
• Ensure data-driven decision-making by leveraging analytics and technology platforms for performance tracking.

Compliance and Governance

• Develop and maintain policies and procedures to ensure operational practices comply with regulatory requirements and internal governance standards.
• Oversee audits and reviews to ensure adherence to established operational protocols.

Project Oversight and Reporting

• Manage the execution of strategic projects, ensuring delivery within scope, time, and budget constraints.
• Prepare comprehensive reports and presentations on operational performance, improvement initiatives, and project outcomes.
• Identify risks and challenges to operational initiatives and propose mitigation strategies.

Qualifications:

• Education:
  • Bachelor’s degree in Business Administration, Operations Management, or a related field.
  • Master’s degree is an advantage.
• Experience:
  • Minimum of 8-10 years in operational excellence, business process improvement, or similar roles, with at least 3 years in a leadership position.
  • Demonstrated success in driving operational improvements and managing performance frameworks.
• Skills and Competencies:
  • Expertise in performance management systems and continuous improvement methodologies such as Lean or Six Sigma.
  • Strong analytical and problem-solving skills with a focus on process optimization.
  • Excellent project management and organizational skills.
  • Proficient in performance tracking tools and data analytics platforms.
  • Outstanding communication and interpersonal skills to foster collaboration across functions.

Key Performance Indicators (KPIs):

• Successful implementation of operational improvements within agreed timelines.
• Achievement of corporate performance targets as defined in the scorecard.
• Reduction in inefficiencies and operational costs.
• Delivery of strategic projects within scope and budget.