Assistant Director of Front Office (German Speaker)
Job Description
Job Summary:
We are looking for an Assistant Director of Front Office who is fluent in German to join our team. The ideal candidate will be responsible for assisting in overseeing all front office operations and ensuring excellent customer service for our German-speaking clients.
Job Responsibility:
- Assist the Director of Front Office in managing all aspects of the front office department
- Ensure smooth check-in and check-out processes for guests, including handling any guest concerns or issues
- Supervise front office staff and provide training and support as needed
- Maintain a professional and welcoming atmosphere in the front office area
- Assist in creating and implementing policies and procedures to enhance guest experience
- Collaborate with other departments to ensure efficient operations and guest satisfaction
Candidate Requirements:
- Fluency in German is a must
- Proven experience in a front office role, with leadership experience being a plus
- Excellent communication and customer service skills
- Strong organizational and time management abilities
- Ability to work effectively in a fast-paced environment
- Attention to detail and problem-solving skills
Skills
Skills:
- Fluency in German
- Leadership and management skills
- Knowledge of front office operations
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Ability to handle guest complaints and resolve conflicts
- Proficiency in hotel management software
- Attention to detail and organizational skills
Job Location Ras Al Khaimah, UAE Years of Experience Min: 8 Max: 9 With a serene beachfront location overlooking the azure waters of the stunning Arabian Gulf, The Cove Rotana Resort promises an unforgettable stay in Ras Al Khaimah. This desirable five-star retreat nestled in a tranquil inlet, which blends world-class dining, leisure and meetings facilities with Arabian charm, is the ideal destination for memorable family getaways or staycations and a p... opular accommodation choice for business travellers and corporate groups. The city centre, Ras Al Khaimah International Airport and major attractions are all conveniently close by. From our 204 stylish and cosy rooms on the resort hillside, which are ideal for couples or solo travellers, to our 78 luxurious villas with one, two or three bedrooms, some with waterside locations and perfect for families or groups of friends, our accommodation suits your needs and the occasion. With Nubian design influences, well thought-out living spaces and modern amenities, you will feel at home at our beautiful resort. From casual fine dining at Basilico Mediterranean Restaurant and a vast buffet of tempting global cuisine at Cinnamon all-day dining restaurant to laid-back meals, light snacks and refreshing drinks in a variety of inspiring locations at Breeze Bar & Lounge, Breakers Beach Bar & Lounge, Laguna Bay Bar and Sunset Pool Bar, our six dining experiences spoil guests for choice. Our in-room dining service is available 24 hours a day and just a phone call away. Enjoy some fun-filled family time, keep fit or simply relax and be pampered at The Cove Rotana Resort, which features a raft of leisure facilities for guests of all ages including a Bodylines Fitness & Wellness Club with a fully-equipped gym, separate spa facilities with seven massage rooms, two infinity pools and a children’s pool, a 600-metre private beach, water sports galore, a raft of fitness activities, from boot camp to boxing, and a Flipper's Kid's Club.
