الوصف الوظيفي
Company DescriptionEstablished in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.Job DescriptionTo ensure that all Rixos policies and SOP's are in place for the Food and Beverage Department and that they are regularly checked upon, filed correctly and adhered to at all timesTo make sure that appropriate fire evacuation procedures are in place, that all Associates are aware of them and that regular fire drills are carried outTo display a pro-active and leading role in terms of service, culture, development, systems, procedures and skills developmentTo ensure regular team, section and departmental meetings are held in the Food and Beverage Department and that the results/outcomes are recorded, filed and followed upTo counsel and discipline the Associates if needed and where applicable together with the respective HOD to address performance shortfalls ensuring that appropriate records are left in the Associates files and that the hotel's disciplinary procedures are followed at all timesTo be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel.For promotion and/or transfer and to draw up appropriate development and succession plansTo carry out regular quality control functions in all areas of the Food and Beverage Department to ensure a consistent high quality of all services is maintained.To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guestsTo provide advice to the hotel's management team on all aspects of the hotel's operations, environmental health & safety matters as well as the operational efficiency of the propertyTo ensure that all Associates are coached, trained and appraised regularly, that proper records are kept of all training sessions, appraisals and job chats and that departmental training needs are analysed and departmental training plans are drawn up and updated regularlyTo organise and prepare departmental holiday plans in accordance with business & manning levelsTo carry out quality control functions in all areas of the department daily to ensure a consistent high quality of all services is maintainedTo ensure the timely and correct preparation and submission of all administration and audit reportsTo handle guest complaints, comments, problems and requests in a professional & efficient manner, to document all complaints properly and to ensure that other HODs and Managers are fully informed about complaints/issues concerning their areas of responsibilityTo carry out Duty Manager shifts/tasks when required and to perform any other duties that may be assigned from time to time by the ManagementTo ensure that all daily work orders are allocated and that all work is completed on time & within budget.To prepare the department's annual budgets, analyse results and to implement corrective actions if requiredTo control and analyse departmental costs on an ongoing basis and to implement corrective actions if requiredTo be involved in determining selection of CAPEX items for the departmentQualificationsDiploma within Hospitality FieldFluency in Russian is beneficialAt least 3 years of experience in 5 Star Luxury property as Head of Department
