Deliveroo
Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our HOP, Grocery, Editions, Signature & Plus businesses.
We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!
Deliveroo HOP
Deliveroo HOP launched in September 2021 and is Deliveroo’s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes - from the weekly shop, to a last minute dinner party or a late night snack. Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed.
The team behind Deliveroo HOP are building a network of stores across London, the UK and International markets. Each delivery store is staffed with a team who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time, with Deliveroo’s 100,000 strong rider network completing all deliveries.
We’re looking for people with an exceptional drive and entrepreneurial spirit to join the team at Deliveroo Hop and help us build the leading speedy grocery delivery service. Hungry to win? This is an exciting time to join the Deliveroo HOP team within the broader Deliveroo organisation - we’re only just getting started!
The Role
The role of the Area Manager is to drive the highest performance possible within their respective area of sites. This includes maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage.
The Area Manager must also create a positive and cooperative working environment for all colleagues, develop and train team members to the highest standard, and ensure at all times that their operation remains safe, legal and compliant.
What You’ll be Doing
- Plan your work week most effectively splitting time between your respective sites to ensure you are having the greatest impact possible whilst ensuring compliance to company work expectations (e.g. weekend working, late night working, time spent on site).
- Lead through your respective teams, working closely with the direct reports in your respective sites, to achieve all company objectives and goals. This will require an ability to lead effectively at a distance whilst also remaining willing and able to get stuck in!
- Deliver impactful site visits with a view to supervising and delivering operational excellence across your respective area. Be fair, consistent and clear in your expectations leaving SMART outcomes and next steps.
- Lead in accordance with the Deliveroo values and ensure your team follows suit. Act as a People Manager for all our staff colleagues and support them throughout their organisational life cycle. This includes the requirement to manage HR/ER cases.
- Recruit and onboard HOP Site Management where appropriate.
- Develop, train and motivate all employees to achieve ambitious targets
- Demonstrate operational excellence by meeting KPI targets across your area constantly seeking to improve.
- Minimise wastage within your area by supervising regular stock counts, inventory management and supervising stock rotation.
- Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership.
- Drive strong standards within your area, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment.
- Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in your area. Supervise that all product recalls and withdrawals are actioned as per company guidelines.
- Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards.
- Host and participate in relevant meetings including Weekly / Monthly Business Reviews. Be a strong commercial operator with the ability to set and deliver challenging targets, invert under performance and embody balanced leadership between coaching and challenging.
- Liaise with your various counterparts across the business to improve overall operational performance. Be astute in stakeholder management, building a strong professional network and escalating / communicating upwardly effectively when required.
- Participate and/or lead projects, initiatives and activities to improve the operating model and achieve company objectives
Requirements
- Minimum of 3-4 years of grocery experience with area / regional management experience working across multiple locations / geographies preferred.
- Strong capability and track record for project management
- Demonstrable track record of managing and influencing the P&L to deliver sustainable operations. Able to translate P+L interpretations into tangible, effective action to drive forward profitability.
- Strong cross-functional technical acumen with knowledge of wider business functions (e.g. supply chain, vendor management, product, property).
- Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV)
- Able to read, interpret and impact KPI performance with an ability to balance performance requirements in addition to process and operational opportunities.
- Great knowledge of food safety and health and safety compliance requirements
- Can demonstrate excellent communication skills, both verbally and written. Has a strong aptitude for influencing others as well as stakeholder management. Comfortable interacting with senior stakeholders.
- Highly organised individual with exceptional attention to detail who has the ability to apply project management skills to tackle various challenges
- Tech-savvy and comfortable working with numbers and using data to inform your decisions (experience with Looker preferred)
- ‘Can do, never give up’ attitude and the desire to grow and succeed with one of the world's fastest growing food-tech companies
- Willingness to obtain and hold a Designated Premises Supervisor (DPS) license, and fulfill the responsibilities of a DPS for HOP sites
- Right to work in the UK
- Willingness to travel between multiple locations across the respective area, including overnight stays.
- Valid UK Driving Licence preferred
Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
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