Daily Operations:
Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries
Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
Organizes postage and document courier services, handle mail, incoming & outgoing deliveries
Coordinates conference room bookings, refreshments for meetings and other special arrangements
Handles all secretarial and administrative duties for clients, as requested
Performs check in & check out process for all clients
KPIs:
Client satisfaction
Meet and greet clients in professional and friendly manner
Answer all incoming phone calls in a timely and professional manner (within 3 rings)
Ensure to put client requests as a priority and that all clients are both satisfied and we have exceeded their expectations
Job Requirements:
A minimum of two years customer service and administrative experience gained either in a Corporate office /Hotel Front Desk/Club Floor environment
Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes
Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks
Fluency in Arabic and English
Good telephone manner and ability to perform secretarial tasks under deadlines
Able to handle correspondences and inquiries
Genius Consultants Ltd., a key player in the Indian Staffing Solutions and HR Services industry, began operations in 1993, offering Permanent Staffing Solutions. Over three decades, Genius has expanded its services to include Permanent and Flexi Staffing Solutions, PayHRMS, IT Recruitment and Staffing, Statutory Compliance Management, Background Checks, Managed Service Provider (MSP), Integrated Facility Management, and Security Services. Founded by Mr. Rajendra Prasad Yadav, Genius has grown to achieve over INR 1800 Cr. turnover in FY 2023-24. The company operates from 15 branch and area offices in India, with its Global Corporate Headquarters in Kolkata, and an overseas subsidiary in Dubai, UAE. Genius HRTech L.L.C. – FZ serves international clients, focusing on Executive Search, Senior and Mid-Senior Level Hiring, GCC & Emirati National Sourcing, and Tech & Project-Based Hiring across various industries, including FMCG, Retail, Hospitality, IT, Construction, Fashion, Banking, Healthcare, Oil, Power, Education, and Logistics. In recent years, Genius Consultants Ltd. has placed over 400,000 professionals and 75,000+ associate workforce through its Workforce Staffing Solutions. The company actively engages in CSR initiatives under “Genius Foundation,” supporting projects like Muktodhara, Shiksharpan, and youth skill development programs. Genius is a member of TIE, NHRD, ISF, ISTD, and NASSCOM, participating in numerous social events across India. Recognized for its excellence, Genius received the “Economic Times Industry Leaders East 2020” award for 'ET - Leading Staffing and Recruitment Services’ and was named one of the “Largest Staffing Firms in India of 2022” by Staffing Industry Analysts (SIA). The company is also certified by ISO 27001:2013 and ISO 9001:2015, affirming its status as a leading provider of Integrated Workforce Solutions and HR Services in India by market share in fiscal 2023-24.