Arabic Reception Team Leader - Dubai Silicon Oasis

Reporting directly to our Operations Manager, our Reception Team Leaders take responsibility for managing the reception operations and leading and motivating the team to deliver an exceptional service through practiced standards, policies and procedures.  Leading by example you will demonstrate how to welcome and manage guests in a friendly, down to earth manner taking great pride and attention towards creating a service that our guests love.

• Train, guide, and coach your fellow colleagues to deliver exceptional service.
  
• Creating a warm welcoming experience building a great rapport with repeat customers ensuring you and the team follow check in and check out brand standards and procedures.
  
• Answer telephone calls promptly and clearly in a polite and helpful manner.
  
• Ensure that guest feedback and any escalations are managed effectively.
  
• Ensure that payments are dealt with according to the company’s cash handling procedures and that shifts are effectively closed, and successfully handed over to the next shift.
  
• Manage and update all reservations and requests through Opera.
  
• Set up, train the team and implement the front office procedures and practices.
  
• Build a good rapport with guests and resolve any issues quickly to maintain high quality customer service.
  
• Keep abreast of all promotions, room prices, activities and events in the surrounding area to give accurate information to guests.
  
• Identify corporate leads and driving online name mentions.
  

• A passion for great customer service
  
• Advanced English language.
  
• Arabic language is a plus
  
• Flexible, agile and able to work under pressure.
  
• Proactive and excellent organizational skills.
  
• Ability to work and lead a teamCustomer-oriented approach
  
• Attention to detail
  

• You will be likely to have minimum of 1year experience leading a reception team of a branded hotel.
  
• Knowledge of Opera (PMS)
  
• Computer Literate – Microsoft Office