A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.
PURPOSE OF POSITION
To provide prompt and courteous Arabic coffee Making & service to the Hotel’s guests.
KEY ROLES & RESPONSIBILITIES
Read daily events, to acknowledge any VIP’s arrivals
Making Arabic coffee according to the proper recipe
Maintain a clean, neat and orderly the coffee service place throughout service
Ensure that work station is stocked with appropriate quantity of coffee powder at all times
Report any guest comments regarding coffee or food and beverage to manager
Conscientious handling and maintenance of operating equipment
Learn and adhere to safety, sanitation and hygiene policies
Maintain good working relationships with colleagues, and all other departments
Maintain complete knowledge of all F&B outlets and hotel services/features
Ensure that all service and storage areas are kept safe and clean
Help minimize waste, neglect, breakages and mishandling of supplies and equipment
Carry out light cleaning and maintenance of the coffee making station and service place
Adhering to the grooming standard of the hotel
Adhering to the Servicing areas for the Arabic coffee in the lobby area
Helping the other outlets in their events when Arabic coffee service is required
Ascertain guests’ satisfaction and handle any problem which may arise, informing a Manager about the problem and how it was resolved
Check the daily schedule for any changes and report to duty on time
PERSONAL ATTRIBUTES
Native Arabic language and Average reading, writing and oral proficiency in the English language
Must be well presented and professionally groomed at all times
Good communication and customer contact skills
Team player with strong interpersonal skills and attention to detail
QUALIFICATIONS
Secondary education
EXPERIENCE
Basic Knowledge in Arabic coffee making and servicing
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
