Person Specifications
Specifications
Description of Knowledge / Skill etc.
Desirable or Essential
A.Education
General
Professional
IT based degree, university degree, or equivalent work experience required.
Relevant Certification
Essential
Preferred
B.Experiences
(Years & Type)
Industry
5+ years of experience at a relevant Technical position in large organizations
Banking background
Essential
Preferred
C.Knowledge & Skills
Technical
Experience in Application production support within the ITIL Framework.
Excellent knowledge and hands on experience in
oApplication trouble shooting, configuration and maintenance.
oApplication performance tuning and optimization
oResolution of tickets with quality and within SLA
oProactive monitoring and incidents analysis
oExperience in Work flow maintenance and Configuration.
Essential
oKnowledge of TCS BaNCS application, backend and front END
oUnderstands SWIFT & local payment settlement
oHas knowledge of shell scripting, Jboss , Oracle , spring ,hibernate , programming Language.
oHands on experienced on windows & unix
oAble to handle pressure& support critical production issues
oWilling to work extended hours during critical incidents & schedule weekend deployments.
oAcknowledging and acting on command center Calls(24x7)
Essential
D.Behavioral Competencies
Thinking Related
Communication
Continuous Improvement mindset.
Excellent communication skills (verbal, written, and presentation).
Essential
Essential
E.Education
General
Professional
Bachelors of Computer Science or Equivalent
Relevant Industry Standard Certification, ITIL...etc.
Essential
Preferred