Application Specialist RCM
at InterSystems Dubai The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” in Billing/ Healthcare Revenue Cycle Management & Claims resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.
The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement. The Application Specialist will undertake the following:
Essential
Excellent communication skills and experience of conducting customer training, workshops and/or presentations Excellent consultative skills ability to articulate and communicate ideas Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging At least 3 years’ experience working in healthcare and a good understanding of administrative and/or clinical processes/ Billing RCM Experience implementing software solutions Experience contributing to a multi-disciplined team Experience with writing functional documents Experience of business process mapping Knowledge of Information Systems Proficiency in English University degree
Desirable
Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses Experience with EMR systems Exposure to IT services in a customer-facing setting Previous experience as an Application or Configuration Specialist Previous experience of change management Good computer skills Experience conducting software testing
About InterSystems
Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world’s most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit .
Job Location Please indicate relationship to job location
types of personal information provided by you to us throughout the application process (“
your Data”),
purpose of processing (defined below) your Data, individuals and/or entities with whom your Data may be
shared,
transfer of your Data abroad (if at all),
retention period of your Data, and the
right(
s) that you have in connection with your Data.
Employment history – past/present job title/position, office location, performance & disciplinary records, employment references and corresponding contact information.
Background information – education, academic/professional qualifications, and your CV/résumé.This Data Protection Information Notice (“Notice”) applies to all job applicants of InterSystems Corporation, with its registered office at One Memorial Drive, Cambridge, MA 01242 USA, and its subsidiaries (“InterSystems” or “Data Controller” or “we,” “us,” or “our”), for the purposes of evaluating your suitability for the advertised position and possible employment with us (hereinafter, “
application process”). This Notice covers the:
Being a global organisation, InterSystems is committed to safeguarding your Data and complying with applicable data protection, privacy, and security laws and legislations around the world including, but not limited to, the EU General Data Protection Regulation 2016/679 (the “GDPR”), GDPR as saved into UK law (the “UK GDPR”) (references in this Notice to GDPR also include UK GDPR), Data Protection Act 2018 (DPA) (UK), California Consumer Privacy Act (CCPA), The Privacy Act 1988 (Australia) including the Australian Privacy Principles (APP), The Privacy Act 1993 (New Zealand), Brazilian General Data Protection Law (LGPD), Law 19,628/1999 ‘on the protection of private life’ or Personal Data Protection Law (PDPL) (Chile), Personal Information Protection Law (PIPL) (China), Personal Data (Privacy) Ordinance Cap. 486 (Hong Kong), Information Technology Act 2000 read along with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011 (India), Act on Protection of Personal Information (APPI) (Japan), Saudi Arabia’s Personal Data Protection Law (PDPL) and its implementing Regulations (KSA), Personal Data Protection Law N° 29733 (PDPL) and its Regulation (Peru), Personal Data Protection Act 2012 and Amended Act 2020 (PDPA) (Singapore), Protection of Personal Information Act 4 of 2013 (POPIA) (South Africa), the new Swiss Federal Act on Data Protection (nFADP), Personal Data Protection Act (PDPA) (Thailand), the Federal Decree Law No. 45 of 2021 on Personal Data Protection (UAE), and other applicable privacy and data protection laws to the extent that they apply to InterSystems’ processing of your Data (collectively, “
Data Protection Laws”). InterSystems is responsible for ensuring that it processes your Data in compliance with applicable Data Protection Laws.
For applicants in the United States, your Data is stored within the continental U.S.
For California residents, please see the CCPA section, for additional disclosures regarding the information we collect in our Privacy Statement at .
Types of Personal Information We Collect (Your Data)
Your Data which InterSystems may process includes, but is not limited to:
Identification data – full name, gender, date of birth, photograph.
Contact details – home address, telephone number, email address, emergency contact.
Assessment records – the results of the Professional Employment Test (PET), the Technical Employment Test (TET) (if applicable), and the Predictive Index (PI) assessment.
Immigration status – citizenship status related to any visa sponsorship, now or in the future, if at all.
EEOC data (voluntary ) – only if you opt-in: sexual orientation, disability status, veteran status, and/or racial or ethnic origin.
Purpose(s) for Processing Your Data
Throughout the application process, your Data will be processed for recruitment purposes – mainly, to determine your qualifications for employment with InterSystems and to reach a hiring decision. Our recruitment purposes include:
setting up, conducting, and evaluating
interviews, administering employment
tests for applicants,
assessing your skills and suitability for a particular role,
verifying your Data,
performing reference or (educational/professional)
*bac
