Manage the day-to-day contacts and enquiries that are received from clients/potential clients, whilst representing a great company by excelling at building relationships, and being a highly effective technical problem solver. Support business growth and ensure that all API and Web clients are connecting to our systems in the most effective way.
Job Outline:
- Collaborate with clients and internal teams, provide feedback on evolving the API to support the change of trends on booking processes of our customers, making certain that the website is up to date to the highest standards.
- Follow project management processes & techniques to drive the delivery of the technology solutions to ensure deliverables are met in terms of quality, quantity and timelines against the agreed SLA.
- Provide high quality post implementation system support to the clients by encouraging best practices to improve the productivity, cost efficiency and retention.
- Assist clients with our application program interface (API) before during and after integration
- Be able to discuss API features, functionality, and integration with clients and various people within the organisation
- Triage and resolve client support emails and calls about API features, functionality, and integration within agreed SLA?s
- Investigate, diagnose, and solve system and availability issues to ensure no downtime for clients and maximise commercial growth
- Define, maintain and distribute our API specification and supporting documents to clients and internal stakeholders
- Work daily in at least one programming language, guiding customers that are implementing our APIs
- Support client growth through service excellence
- Engage in development discussions to create/improve our internal processes and systems
- Serve as a liaison between our clients and our product and IT teams on improvements to the API